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    Account Specialist - Minneapolis, United States - Sherwin-Williams

    Sherwin-Williams
    Sherwin-Williams Minneapolis, United States

    1 week ago

    Default job background
    Regular, Full time
    Description

    Order Entry:
    Receive orders from EDI, email, phone, fax from assigned accounts. Enter order as appropriate to meet ship date requirement. If not doable, communicate appropriately. Confirm/Acknowledge the order receipt and provide shipping dates to the Customer. Reviewing Open Order Report daily for any issues with orders and communicate if applicable. Enter Rush Requests if necessary, following P & P. Enter Expedite Requests if necessary, following P & P. Track shipments if needed via carrier websites. Provide documents at Customer requests (CofA/PDS/SDS). Provide back up for orders from SalesForce. Participate in the phone queue for general inquiries.


    Account Maintenance:
    Enter Customer complaints into Quality System as needed. Enter credits/debits as required from SalesForce inbox or via the Sherwin-Williams Credit Team. Process requests for new Ship To's for existing accounts. Update Customer permanent text in ERP as required. Works as a liaison between Sales Representative and the Pricing when any changes occur.


    Proactive Management:
    Proactively reach out to Customer to gage their satisfaction and understand service failures. Proactively reach out to Customers to get forecast information. Provide forecast information to the sales representative and via Customer Intelligence. 4.


    Other:
    Provides training to new XXXX I if applicable. Level II support for Customer issues that arise that an XXXX I cannot manage.


    POSITION REQUIREMENTS FORMAL EDUCATION:

    Required:

    • Highschool or equivalent

    Preferred:

    • College degree

    KNOWLEDGE & EXPERIENCE:

    Required:

    • Two years of clerical or office support

    Preferred:

    • External Business-to-Business Customer facing

    TECHNICAL/SKILL REQUIREMENTS:

    Required:

    • Basic MS Office skills Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. VEVRAA Federal Contractor requesting priority referral of protected veterans.
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