Customer Service Representative - Flower Mound, United States - Mannatech Incorporated

Mannatech Incorporated Flower Mound, United States

4 weeks ago

Description

Customer Service Representative - Korean Speaking

Tracking Code Job Description

**GENERAL SUMMARY:**

Provides information to customers about company products and services. Acts as liaison between customers and the company to resolve account or service problems.

Applies job skills and company policies and procedures to complete a variety of tasks. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments.

**RESPONSIBILITIES/TASKS:**

Provides product or service information to customers and ensures that they receive the best possible service

Maintains goodwill of customers during service period and promotes the sale of company products to existing and potential customers

Acts as customer contact regarding pricing, scheduling, and shipping

Resolves routine product or service problems to ensure customer satisfaction

Recommends corrective services to resolve customer complaints

Performs other duties as assigned or requested

***Supervisory:*** No supervisory responsibility

Required Skills **SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:**

Knowledge of general office practices

Basic reading, writing, and arithmetic skills

Good verbal and written communication skills in Korean and English

Basic knowledge of PC software applications

Ability to be detail-oriented

Required Experience **EDUCATION (OR EQUIVALENT EXPERIENCE):**

High School Diploma

**LICENSES OR CERTIFICATIONS**:

N/A

**EXPERIENCE:**

At least one year of Call Center experience

Job Location Flower Mound, Texas, United States Position Type Full-Time/Regular ** Apply**

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