Stephen Everett

Summary 

Customer Service Experience 

• Listens to associates, customers, or management with passion. 

• Retail associate who eagerly and efficiently helps associates or customers. 

Objective 

• Problem solver who is confident, devoted, efficient, energetic, and happy about serving customers, seeking to use my customer service skills to give businesses or customers positive experiences. 

Lowe’s: Professional Commercial Sales Customer Service Associate Loader Advocate 

November 2022-January 2024 

Duties 

• Analyzed, handled, or verified account data, accurate exchanges, Business-to-Business sales operations development, internet orders, orders, payments, prices, receipts, or returns in Customer Relationship Management Software responsibly. 

• Happily, led, or obeyed management or teams with or without them nearby. 

• Helped associates, businesses, or customers in person or on the phone. 

• Presented or registered clients, customers, or key stakeholders with IDs, installations, Lowe’s credit cards, Lowe’s Pro Rewards and Partnership Programs, or protection plans. 

• Reduced customers’ struggles by giving good customer support with project knowledge to regularly receive positive customer feedback. 

• Regularly cleaned, lifted 80 + lb, organized, protected, or stocked product displays or sales stands with or without a team. 

• Trained Assistant Managers, Cashiers, Customer Service Sales Associate Advocates, Loaders, Professional Cashiers, Professional Sales Specialists, Professional Services Sales Floor Department Supervisors, or the Store Manager. 

• Traveled to meetings, training, or to help other shops, worked other duties as the job required. 

Lowe’s: Customer Service Sales Associate Advocate 

June 2021-August 2022 

Duties 

• Analyzed, handled, or verified account data, accurate exchanges, Business-to-Business sales operations development, internet orders, orders, payments, prices, receipts, or returns in Customer Relationship Management Software responsibly. 

• Happily, led, or obeyed management or teams with or without them nearby. 

• Helped associates, businesses, or customers in person or on the phone. 

• Presented or registered clients or customers with IDs, installations, Lowe’s credit cards, or protection plans. 

• Reduced customers’ struggles by giving good customer support with project knowledge to regularly receive positive customer feedback. 

• Regularly cleaned, lifted 80 + lb, organized, protected, or stocked product displays or sales stands with or without a team. 

• Trained Cashiers or Customer Service Sales Associate Advocates. 

• Traveled to meetings, training, or to help other shops, worked other duties as the job required. 

Customer Service Experience 

April 2018-June 2021 

Home School 

2005-2019 

• GPA: 3.79 
• High School Diploma 
• Honors: Biology and Chemistry 
• Soccer 

Lowe’s University 

March 2021-August 2022 

November 2022-Present 

• Achieved #1 on the Leader Board 

College Prep/North Central Texas College 

August 2019-December 2019 

January 2024-Present 

Student Loans 

• Incomplete Associate's Degree