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Customer Service Representative - Plano, United States - Rug Doctor
Description
** Customer Service Representative**
**Job Category****:** Operations **Requisition Number****:** FIELD01096 Showing 1 location **Job Details**
**Description**
**Job Description** As a Customer Service Representative, in a call center environment at the corporate office, you will work to support Rug Doctor team members, stores, and consumers with all their Rug Doctor needs. Your responsibilities will include, but are not limited to, the following:
Answer inbound phone calls from consumers, store personnel, and fellow employees
Maintain a high level of world class customer service and professionalism to a wide range of customers
Ability to work shifts within our business hours, which are 6:30 am to midnight Monday to Friday, and 8 am to midnight on the weekend
Ability to navigate through multiple computer applications with speed and accuracy
Ability to work with consumers to resolve inquiries around how to rent and use Rug Doctor products
Assisting our 350+ Field and Canada team members that need assistance from the corporate office
Ability to adapt to change based on coaching/feedback in order to achieve individual and team performance goals
Contact stores, prior renters and coordinate return of lost/unreturned machines
**Requirements**
Ability to communicate effectively over the phone and by email
Ability to talk, type and navigate through multiple computer programs simultaneously
Have a High School Diploma
Be able to work flexible hours, including extended work days, evenings, weekends, holidays, and overtime as needed
Be able to pass substance abuse screen and background check
**Benefits**
Competitive pay ($13 to $15 an hour)
Excellent health plans with lots of options that fit your lifestyle
401k Matching
An open, collaborative, and fun new office space in Plano. (Fresh fruit, bicycles, and a food pantry)
Casual dress and work environment
Paid Maternity/Paternity/Adoption leave
Education Reimbursement
Paid Sick/Vacation time
Rug Doctors success begins and ends with our team members. We are proud to be an equal opportunity employer and applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. **Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)