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Remote Operations Project Manager - Gibsonia, PA, United States - Legacy Service Partners
Description
LSP is seeking an Operations Project Manager to join one of our growing teams in Gibsonia, PA for McVay Plumbing, Heating & CoolingWe are incredibly proud of our team members and want you to know that it is our goal to provide 5-star service to every customer, every day.
As an Operations Project Manager in Home Services, you will be responsible for overseeing and coordinating various aspects of operations within home services, which could include plumbing, HVAC, and electrical services.
This role typically involves managing day-to-day operations to ensure efficiency, productivity, and customer satisfaction.Lead and manage a team of technicians, administrative staff, and other personnel. This includes hiring, training, scheduling, and performance management.
Oversee the quality of work performed by technicians and ensure that services meet company standards and customer expectations. Implement quality control measures and conduct inspections to maintain high levels of service quality.
Prioritize customer satisfaction by handling escalated customer complaints, resolving issues, and implementing strategies to enhance customer experience and retention.
Ensure all operations comply with relevant safety regulations and industry standards by implementing safety protocols, providing training to staff, and conducting regular safety inspections.
Coordinate with cross-functional teams to allocate resources effectively, including personnel, equipment, and materials. Manage budgeting and cost control within their department, monitoring expenses and optimizing operational efficiency to maximize profitability.Analyze key performance metrics to assess operational effectiveness and identify areas for improvement.
Minimum of 5 years of management experience. Strong leadership skills with proven experience in managing teams.
Lean Six Sigma experience is a must.
Proficient in using HVAC software, tools, and equipment for diagnostics, repairs, and maintenance is a plus.
Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Flexible vacation policy
Full medical, dental, and vision packages, 401(k)
Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States.
Since our inception in 2021, LSP has partnered with 25+ leading local brands and we are rapidly expanding our footprint.
LSP exists to serve our partners – our role is to create unmatched growth opportunities for our partner brands so they can better serve their employees, their customers, and their communities.
We do this by providing a wide range of world-class resources to support and enhance our local management teams.We are guided by our core values of courage, partnership, and relentlessness, and we aspire to build the highest quality network of home service companies in the United States.
McVay Plumbing, Heating & Cooling and Legacy Service Partners are equal opportunity employers, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
