operations manager - Boston, United States - Money Fit by DRS

Money Fit by DRS Boston, United States

3 weeks ago

Description

Summary
Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Operations Managers contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

This position is directly responsible for the success of the housekeeping, front office and food and beverage departments of the property.

A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.
This position will report directly to the Assistant General Manager 1 of the hotel.

The responsibilities also include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, colleague satisfaction, quality assurance, and asset protection.

This position may also handle the purchasing and payroll submission for the property.
This position will also be involved in the interviewing and hiring of new colleagues, as well as disciplinary measures.

The ideal candidate will have a minimum of one year of management experience, as well as the ability to demonstrate leadership and a professional image to colleagues and guests.

Must be able to work a flexible schedule as the hours for this management position will vary.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.

Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications
Minimum of one year of management and supervisory experience preferred (management experience in the service industry is strongly preferred)
Hotel experience preferred
1-2+ years' experience working in a guest service-oriented Food & Beverage establishment preferred
College degree preferred
Intermediate word and excel required
Excellent verbal and written communication skills.
Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
Strong interpersonal skills and a can-do positive attitude - Bilingual in Spanish a plus
Ability to work with minimal supervision required

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