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    Account Manager, Digital Resources-Sales - New York, United States - Bloomsbury Publishing Inc

    Bloomsbury Publishing Inc
    Bloomsbury Publishing Inc New York, United States

    2 days ago

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    Description


    Reporting to the US Sales Manager, the Account Manager will drive sales of online products and e-books within their territory, prospect for new customers, achieve sales targets, and collaborate with other sales team members and marketing to effectively build brand awareness and provide relevant market feedback.

    The Account Manager will also be responsible for triaging and troubleshooting any customer access issues, submitting orders to Customer Service to process, maintaining accurate contact, logistical and liaison information for each account, identifying potential high-value and multi-year deals with new and existing customers, scheduling and attending site visits and periodic virtual or in-person meetings with customers, and attending industry conferences when necessary.

    The successful candidate will have a strong understanding of the academic marketplace and the ability to communicate effectively with decision-makers, presenting products across a range of disciplines in the humanities and social sciences.

    Responsibilities

    Meet/exceed sales targets as set by management
    Effectively manage a portfolio of accounts, developing positive relationships with clients and act as their first point of contact
    Generate new business using existing customer base in CRM as well as building the customer base
    Help provide solutions to customer issues in a timely manner and liaise with customer support as needed
    Provide timely feedback on the status of accounts and transactions, as well as MTD and YTD sales, sales pipeline, and opportunities
    Set and track sales targets by account, aligned with company objectives, and monitor sales metrics and key performance indicators
    Suggest actions to improve sales performance and identify opportunities for growth
    Conduct site visits within assigned sales territory and represent Bloomsbury Digital Resources at relevant academic/library conferences
    Consistently improve product knowledge through training on key products both as a participant and lead presenter
    Work closely with other internal departments on development and implementation of strategies in relevant sales areas including usage, pricing, and campaign planning

    Requirements

    College Degree required
    2-5 years experience in selling to institutional markets and quantifiable success as a sales account manager
    A publishing or electronic resources background
    Experience selling to higher education libraries direct and an extensive set of contacts highly desirable
    Hands-on experience in sales and an ability to deliver excellent customer experience
    Knowledge of preferred and MS Office (MS Excel in particular)
    Experience with client services/third-party sales
    Excellent communication and negotiation skills
    Experience in assigned territory a plus
    Entrepreneurial attitude with a focus on problem-solving
    Ability to travel up to 25%

    Location

    Candidates must reside in one of the following states: CA, CO, CT, FL, GA, IL, MI, MN, NC, NH, NJ, NY, OR, PA, SC, TN, TX, UT, VA, WA, WI

    Equal Opportunity Employment

    Bloomsbury Publishing USA is proud to be an equal-opportunity employer.

    Our company has always followed and will continue to follow, a policy of providing equal opportunity employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, sex, ethnicity, veteran status, or any other legally protected characteristic.


    We welcome and celebrate talent from all backgrounds and believe that diversity, equity, and inclusion are crucial elements to our success.

    We are dedicated to actively and continuously improving our practices to better support all of our employees. For more information about Bloomsburys diversity, equity, and inclusion initiatives, please see our Diversity and Inclusion Action Plan.
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