Jobs
>
New York City

    Senior Client Success Manager - New York City, United States - VideoAmp

    VideoAmp
    VideoAmp New York City, United States

    3 weeks ago

    Default job background
    Full time
    Description

    VideoAmp is looking for a Senior Client Success team member with expertise in AdTech and TV to drive post sale servicing and retention, with a focus on delivering outsized client value. The Senior Client Success Manager will support our clients across VideoAmp's solutions. As a Senior Client Success Manager, you will be responsible for building and maintaining strong relationships with clients and serving as a trusted advisor to help them achieve their business goals. You will work closely with clients to understand their needs and develop customized strategies and solutions that deliver value and drive retention and growth. Our Client Success team members are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space. They have a proven track record of building client relationships and maximizing client value and retention for a high growth AdTech organization.

    RESPONSIBILITIES:

    • Assumes a strategic role in client engagement, focusing on retention and supporting value generating opportunities.
    • Manages a portfolio of diverse clients with varying needs and complexities.
    • Can serve as a mentor to junior team members and actively contribute to the development of client success strategies within the book of business.
    • Deliver a great customer experience by setting client expectations through effective oral and written communication
    • Drive client value through customer centric problem solving and outcomes
    • Build, maintain, and grow existing client relationships (reporting, client deliverables, client engagement)
    • Provide training and onboarding guidance to clients to ensure a smooth transition onto VideoAmp solutions to maximum value realization.
    • Educate clients on the features and benefits of Videoamp's solutions.
    • Use VideoAmp's solutions to analyze data, develop insights and optimization recommendations to help clients achieve their goals.
    • Set and manage internal and external timelines to deliver solutions to create client value, work with internal stakeholders to ensure timely and comprehensive delivery.
    • Gather client feedback and share internally to guide prioritization, continuously improving our solutions and services.
    • Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused on overall service experience.
    • Assist with influencing client stakeholders and cross-functional teams across matrixed organizations.
    • Support sales in driving client expansion into the solutions suite & adoption of applications that deliver client value
    • Increase Retention by exhibiting excellent customer service and through great experiences and solution delivery

    QUALIFICATIONS:

    • Bachelor's degree preferred
    • 4+ years interactive online media planning & buying, Analytics experience, or Client Success in the AdTech industry
    • Strong analytical skills with the ability to draw advanced insights from big datasets
    • Experience with measurement solutions a plus
    • Video & TV specific background preferred
    • Ad Agency, DSP or in-house Brand Marketing experience a plus
    • Strong work ethic and autonomous individual with a experience in customer success or relations; desire to work in a fast-paced, results-driven environment
    • Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships
    • Exceptional presentation skills and ability to tell a story with data and insights to clients at all levels, including delivering QBRs and presenting strategic insights to support client success
    • Strong experience with Google Workplace Suite

    PERKS:

    • Flexible time off each year
    • Company sponsored health, dental and vision benefits for you and your dependents
    • Employee Advisory Groups / Proactive Social Groups
    • 401k Plan
    • Referral Bonus
    • Progressive approach to paid parental leave
    • Epic personal and professional growth opportunities

    ABOUT

    VideoAmp is an advertising measurement and optimization platform increasing the value of advertising by redefining how media is valued, bought and sold. Our platform automates advertising workflows, deduplicates audiences across traditional TV, streaming video, digital media and walled gardens and connects media exposures to an advertiser's sales. By unlocking new value for the entire ecosystem, our platform allows the world's largest advertisers, agencies and publishers to align on VideoAmp's independent measurement as a new media currency to transact against. We are transforming a 100-year-old industry by powering a more effective three-way value exchange that results in increasing the return on media investment for advertisers, increasing revenue for publishers and providing a better viewing experience for consumers. Come and join us

    This position pays between $85,000 - $135,000 Base Salary + Commission + Equity + Benefits. The actual compensation offer will be determined by a number of factors, including, but not limited to, applicant's qualifications, skills, and experience.

  • PermitFlow

    Customer Success Manager

    6 days ago

    PermitFlow New York, United States

    **About PermitFlow**: · We've raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more. · Our team is remote first and consists of architects ...

  • Talentvolt Recruitment Search

    Customer Success Manager

    1 day ago

    Talentvolt Recruitment Search New York, United States

    **Customer Success Manager** · Discover a career move within a cutting-edge** Retail Solutions **Service Provider** with a compelling solution proposition within the retail landscape · We are on the hunt to find a US based, exceptional customer success manager ideally with an und ...

  • Future Publishing

    Client Success Manager

    3 days ago

    Future Publishing New York, United States

    Are you proficient in project management / client services in the digital media and branded content space and passionate about delivering best-in-class service? Are you skilled in creating and maintaining timelines for custom programs? Do you have experience in working cross-func ...

  • Integral Ad Science

    Customer Success Manager

    6 days ago

    Integral Ad Science New York, United States

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer oper ...

  • Capital Rx

    Customer Success Manager

    1 week ago

    Capital Rx New York, United States

    **About the Role**: · Capital Rx is seeking a self-driven customer success manager to fill a client facing role will report to our manager of customer success. This individual will be accountable for managing and servicing new and existing clients of JUDI's Adjudication platform. ...

  • Equativ

    Customer Success Manager

    1 day ago

    Equativ New York, United States

    **Role Summary** · As a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients. Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and ...

  • Per Scholas

    Apprenticeship Success Manager

    6 days ago

    Per Scholas New York, United States

    **ABOUT PER SCHOLAS**: · For nearly 30 years, Per Scholas has been on a mission to drive equity and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorou ...

  • Smartrr

    Manager of Client Success

    6 days ago

    Smartrr New York, United States

    We're looking to add an experienced Manager of Client Success who can help our team of CS professionals build meaningful advisory relationships with the entrepreneurs, founders and business operators who make up our client base. With a track record of outstanding support and deep ...

  • Network For Teaching Entrepreneurship

    Global Programs Success Manager

    1 week ago

    Network For Teaching Entrepreneurship New York, United States

    **Global Programs Success Manager** · The Network for Teaching Entrepreneurship (NFTE) activates the entrepreneurial mindset and builds start-up skills in youth and young adults from under-resourced communities to ensure their success and create a more vibrant and inclusive socie ...

  • Axomic

    Scale Customer Success Manager

    5 days ago

    Axomic New York, United States

    **Company Description** · OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 900 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of th ...

  • Trustpilot

    Enterprise Customer Success Manager

    3 days ago

    Trustpilot New York, United States

    **We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: · The Enterprise Customer Success team a ...

  • Workday

    Customer Success Manager, + Hiredscore

    1 week ago

    Workday New York, United States

    Your work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us a ...

  • Box

    Scaled Customer Success Manager

    5 days ago

    Box New York, United States

    **WHAT IS BOX?** · Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their ...

  • Infillion

    Client Success Manager, Instadium

    6 days ago

    Infillion New York, United States

    **About the Company** · Infillion is the only global media platform combining the power of MediaMath's industry-leading data and technology with the unrivaled performance of TrueX's interactive video and CTV technology. Infillion works with more than 1,400 of the world's leading ...

  • PORR SUISSE AG

    Customer Success Manager

    1 week ago

    PORR SUISSE AG New York, United States

    Du erarbeitest mit dem Kunden die technischen und organisatorischen Anforderungen für die Anbindung an unsere Plattform. · Du passt den Onboarding-Prozess bestmöglich an die Kundenwünsche an und sorgst für eine fristgerechte Umsetzung. · Es fällt dir leicht, Produkte und Anwendun ...

  • Procore Technologies

    Manager of Customer Success, Enterprise, General

    1 day ago

    Procore Technologies New York, United States

    **Job Description** This is a hybrid position with the expectation to go into our New York office 1x per week.** · We're looking for a **Manager of Customer Success** to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to Pro ...

  • The Athletic Clubs

    Customer Success Manager

    1 week ago

    The Athletic Clubs Brooklyn, United States Full time

    Job Overview: · In addition the CSM will be responsible for coaching 15 training sessions per week as set forth by the GM. · **Responsibilities**: · - Develop and maintain strong relationships with customers to understand their needs and ensure their success · - Serve as the main ...

  • Altrata

    Client Success Manager

    5 days ago

    Altrata New York, United States

    The Client Success Manager is a core member of Altrata's global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous Improvement, and deliver outstanding customer experie ...

  • Gen II Fund Services LLC

    Client Success Manager

    5 days ago

    Gen II Fund Services LLC New York, United States

    This role will be responsible for the onboarding, customer success and solution best practices for Gen II Digital Solution's proprietary investor reporting portal. As a member of the Client Success Team, you will be an integral part of client implementation, working closely with ...

  • Artemis Talent Group Ltd

    Customer Success Manager

    1 week ago

    Artemis Talent Group Ltd New York, United States

    Customer Success Manager · Location: · New York · Salary: · Up to $170,000 depending on experience · Skills : Customer Success, Customer Retention, Relationship Management, Account Management, Up-Selling, Cross-Selling, Compliance, Regulatory Reporting, Trade Surveillance, M ...