Customer Service Representative - Phoenix, United States - TEKsystems

TEKsystems Phoenix, United States

1 week ago

TEKsystems background

Description

Customer Service Representative for Government Customer

Company: Peckham

Location: Phoenix, AZ (On-site position)

SUMMARY

In this role, you will be answering phone calls from U.S. citizens, providing them with information on policies, practices, and procedures. Successful candidates need to be customer-oriented with excellent communication and problems-solving skills.

DUTIES AND RESPONSIBILITIES

Answer incoming calls promptly and provide superior customer service
Follow established procedures to route calls correctly
Resolve customer inquiries effectively using problem-solving skills
Accurately log customer information into the database
Handle calls professionally, including those in crisis situations
Manage call time effectively and maintain quality standards
Handle confidential information with sensitivity and discretion
Adhere to safety and health protocols
Flexible work hours including weekends

Pay rate: $17.84/40 hours per week

Contract Duration: 6 months with possible extension

Hours of operation: Monday-Friday, multiple shift options available

Holiday Pay: Christmas Day, New Year's Day, and more

Drug Screening: Drug Certification form required

Additional Information: Masks are mandatory

COVID Procedures:

Enhanced cleaning and sanitization measures
Masks, hand sanitizers, and social distancing enforced
Regular temperature checks and health screenings
Cleaning protocols for symptomatic cases

Documents Required

Birth Cert or Passport (copy of birth certificate accepted)

2 Forms of ID

Background Check: Includes criminal, education, credit check criteria

Note: Student loan debt may impact clearance eligibility

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