- Ensure staff are providing excellent customer service
- Provide oversight of front desk staff, be a resource to assist with PSR duties and questions
- Responsible for checking patients in for appointments, verifying demographic and insurance information, collecting payments, scheduling appointments, identifying and communicating to the patient needed clinical services
- Facilitate the flow of patients from the front to the back office, ensuring patients are in exam room on a timely basis
- Show support to the staff and ensure the following is being completed
- Ensure all PSRs are using Well 100% of the time
- Ensure all PSRs are running Pointcare for ALL SFS patients 100% of the time, and referring to CEC
- Ensure all PSRs are jockeying the schedules
- Ensure department is printing gaps in care reports 100% of the time for all patients
- Monitor patient schedules and ensure that all appointments slots are booked
- Decrease the number of voided encounters
- Following up and scheduling of no shows, cancellations appointments per policy
- PCP continuity-schedule to improve
- Completion of chart prep and collecting accurate demographic information
- Greet patients in-person and via telephone
- Verify insurance eligibility and copy insurance cards
- Perform financial and eligibility screening for clinic programs
- Print daily schedule and confirm next days appointments
- Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
- Make follow-up appointments for referrals from other sites
- Call, reschedule and mail letters to all N/S patients
- Responsible for patients checking in through completing encounters, personal records forms, etc.
- Minimum one year supervisory or lead experience
- Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
- Ability to interface with all levels of personnel in a professional manner
- Excellent customer service skills and commitment to providing the highest level of customer satisfaction
- Ability to type minimum 35 WPM
- Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
- Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities
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Patient Services Representative, Lead - Vista, United States - Vista Community Clinic
Description
Overview:
Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.
Responsibilities:Lead Responsibilities
Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.
Minimum
High school graduate or equivalent
Minimum three years medical/dental office experience
Minimum one year experience in insurance billing in a medical/dental setting
Bilingual English/Spanish
Preferred
Required Skills/Knowledge/Abilities
Preferred Skills/Knowledge/Abilities
Pay Range
$ $25.00
