Patient Services Representative, Lead - Vista, United States - Vista Community Clinic

Vista Community Clinic Vista, United States

1 week ago

Description

Overview:

Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Responsibilities:

Lead Responsibilities

Ensure staff are providing excellent customer service
Provide oversight of front desk staff, be a resource to assist with PSR duties and questions
Responsible for checking patients in for appointments, verifying demographic and insurance information, collecting payments, scheduling appointments, identifying and communicating to the patient needed clinical services
Facilitate the flow of patients from the front to the back office, ensuring patients are in exam room on a timely basis
Show support to the staff and ensure the following is being completed
Ensure all PSRs are using Well 100% of the time
Ensure all PSRs are running Pointcare for ALL SFS patients 100% of the time, and referring to CEC
Ensure all PSRs are jockeying the schedules
Ensure department is printing gaps in care reports 100% of the time for all patients
Monitor patient schedules and ensure that all appointments slots are booked
Decrease the number of voided encounters
Following up and scheduling of no shows, cancellations appointments per policy
PCP continuity-schedule to improve
Completion of chart prep and collecting accurate demographic information

Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.

Greet patients in-person and via telephone
Verify insurance eligibility and copy insurance cards
Perform financial and eligibility screening for clinic programs
Print daily schedule and confirm next days appointments
Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
Make follow-up appointments for referrals from other sites
Call, reschedule and mail letters to all N/S patients
Responsible for patients checking in through completing encounters, personal records forms, etc.

Qualifications:

Minimum

High school graduate or equivalent
Minimum three years medical/dental office experience
Minimum one year experience in insurance billing in a medical/dental setting
Bilingual English/Spanish

Preferred

Minimum one year supervisory or lead experience

Required Skills/Knowledge/Abilities

Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
Ability to interface with all levels of personnel in a professional manner
Excellent customer service skills and commitment to providing the highest level of customer satisfaction
Ability to type minimum 35 WPM

Preferred Skills/Knowledge/Abilities

Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Pay Range

$ $25.00

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