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    Esme Hotel Front Office Supervisor - Miami Beach, United States - Think Hospitality

    Think Hospitality
    Think Hospitality Miami Beach, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


    DUTIES & FUNCTIONS

    • Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
    • As needed, assist with scheduling, hiring and training front desk employees.
    • Monitors, coaches, and evaluates guest service representatives and night auditors.
    • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Follow all cash handling and credit policies.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
    • Be familiar with all in-house groups.
    • Have knowledge of emergency procedures and assist when needed.
    • Fill in and support coworkers and team as needed to ensure efficient operation.
    • Perform duties, special assignments and projects as requested by management.
    • Ability to communicate in English & Spanish preferred.

    EDUCATION & EXPERIENCE

    • High School diploma/GED or equivalent education/experience required.
    • Experience in a hotel or a related field preferred.
    • 2+ years of front desk experience required.
    • Computer experience with basic proficiency in Microsoft office and hotel property management systems required
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