- Comfortable with learning new software programs.
- Courteous and maintains a positive attitude with customers and peers.
- Professional and reliable—someone who can work in our office full-time -37.5 hours weekly.
- Assist customers over the phone and through digital communications.
- Answer customer questions and assist with requests.
- Use problem-solving skills to troubleshoot customer issues.
- Enter information from customer calls into the Agency Management System.
- Assist in generating sales leads by gathering information from customers.
- Ensure customers are satisfied with their experience.
- Follow procedures and policies.
- Participate in trainings.
- Other duties as assigned.
- High school diploma or GED required.
- Property and Casualty Insurance License Preferred.
- 1–3+ years of relevant customer service experience preferred.
- Willing to obtain Property and Casualty Licensing as applicable.
- Excellent communication skills required.
- Working knowledge of computer systems.
- Have experience with personal lines of insurance Preferred.
- Experience with Commercial lines of insurance a plus.
- Be available to work full-time at our office from 8:30 – 4:30 Monday through Friday.
- Generous Salary.
- Group Health Plan including Vision and Dental – 80 % Employer paid 20% Employee.
- 401K retirement Plan – 3% Contribution from the Company annually.
- Group Term Life Plan.
- Group Long Term Disability Plan.
- Annual Cost of Living Raise: 3%.
- Annual PTO (Paid Time out): 187.5 hours "PTO Bucket".
- AFLAC available at employees' expense.
- Holidays – 12 +.
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Description
Personal Lines Customer Service Representative needed for Rapidly Growing Insurance AgencyAre you an experienced Customer Service Representative looking to expand your career? Do you have a passion for helping solve customers' problems and providing them with the best solution? Then we want to hear from you Work for a rapidly growing insurance agency.
This position lets you focus on what you do best: building and maintaining customer relationships. You will advise clients on coverage options, help them decide on insurance products, and solve their insurance problems.
We need someone who is:
Responsibilities:
Qualifications:
Benefits:
This position is a great opportunity for a motivated Customer Service Representative committed to providing high-quality customer service. To apply for this position, send your resume and cover letter with salary requirements to