- Provide technical support by communicating via phone, email and chat with internal and/or external clients requiring assistance or information. Interpret client's needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
- May remote control desktops in order to resolve technical issues.
- Remotely install software or perform updates.
- Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction.
- Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions.
- Use software solutions and computer systems to accurately document and track client contacts.
- Adapt to changes in user demands, work environment, and changes to processes or requirements.
- Maintain a technical working knowledge of product or products supported by the department.
- Consult with Senior Support Specialists as needed to respond appropriately to the client.
- Perform other duties as assigned.
- One year technical support experience or the equivalent through a combination of education and related work experience.
- Experience in supporting Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote control.
- Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with associates who may be under stress.
- Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
- High school diploma or equivalent
- 1 year Minimum related work experience
-
Branch Ops Support Spec I
1 week ago
Armed Forces Bank Kansas City, United StatesThis position provides phone, chat, and email support for a variety of different areas within the bank including branch, client care center, digital banking, loan operations and accounts payable. The primary responsibilities include ensuring proper d Support, Operations, Branch A ...
-
Branch Ops Support Spec I
1 week ago
Academy Bank Kansas City, United StatesThis position provides phone, chat, and email support for a variety of different areas within the bank including branch, client care center, digital banking, loan operations and accounts payable. The primary responsibilities include ensuring proper d Support, Branch Associate, Te ...
-
Warehouse Tech Support
4 days ago
Southern Glazer's Wine and Spirits Kansas City, United StatesWhat You Need To Know · Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a ...
-
Systems Support Tech
6 days ago
Southern Glazer's Wine & Spirits Kansas City, United States Full timeWhat You Need To Know:Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50 ...
-
Phlebotomist/Lab Support Tech
1 week ago
Saint Luke's Health System Kansas City Kansas City, United StatesJob Description · Saint Luke's is looking for a Phlebotomist, Lab Support Technician to support our lab team. In this role, you will have the opportunity to perform blood draws and process specimens. Our lab is a multi-disciplinary and collaborative team with diverse backgrounds ...
-
Phlebotomist/Lab Support Tech
1 week ago
Saint Luke's Health System Kansas City, United StatesJob DescriptionThe Opportunity:Saint Luke's Health System Float Pool is looking for a Phlebotomist, Lab Support Technician to support our lab team. This position will float between 2-3 of our 4 main locations. These locations are at the Plaza, Lee's Summit, North Kansas City and ...
-
Phlebotomist/Lab Support Tech
5 days ago
Saint Luke's Health System Kansas City, United StatesJob Description · The Opportunity: · Saint Luke's Health System Float Pool is looking for a Phlebotomist, Lab Support Technician to support our lab team. This position will float between 2-3 of our 4 main locations. These locations are at the Plaza, Lee's Summit, North Kansas C ...
-
Helpdesk - Support Services Tech
2 days ago
TEKsystems Kansas City, United States Contract to RegularDescription: · Provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately ...
-
Helpdesk - Support Services Tech
3 weeks ago
TEKsystems Kansas City, United States Contract to RegularSEEKING REMOTE HELP DESK TECHNICIAN - MUST BE LOCAL TO KANSAS/MISSOURI · General Purpose · Provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recogni ...
-
Saint Luke's Health System Kansas City, United States Full time· Job Description · · The Opportunity: · Looking to get some hands on clinical training and get your foot in the door at a major hospital healthcare system? Check out this job Saint Luke's North in Kansas City is seeking a Support Tech to join our team. This role will give yo ...
-
Body Shop Technician III
2 days ago
Penske Truck Leasing Kansas City, United States Full timePosition Summary: · As a Body Shop Technician with Penske, you'll perform minor truck and trailer collision repairs, and with supervision some major repairs too. All while enjoying the advantages of working for a winning team that's got your back. You'll use industry-leading tech ...
-
Saint Luke's Health System Kansas City, United States Full timeJob DescriptionThe Opportunity: Looking to get some hands on clinical training and get your foot in the door at a major hospital healthcare system? Check out this job Saint Luke's North in Kansas City is seeking a Support Tech to join our team. This role will give you the opportu ...
-
Saint Luke's Health System Kansas City, United States Full timeJob Description · The Opportunity: · Looking to get some hands on clinical training and get your foot in the door at a major hospital healthcare system? Check out this job Saint Luke's North in Kansas City is seeking a Support Tech to join our team. This role will give yo ...
-
Saint Luke's Health System Kansas City, United States Full timeJob Description · The Opportunity: · Looking to get some hands on clinical training and get your foot in the door at a major hospital healthcare system? Check out this job Saint Luke's North in Kansas City is seeking a Support Tech to join our team. This role will give yo ...
-
IT Desktop Support
1 week ago
Crimson Solutions Kansas, United StatesWelcome to the SCC family: We are one of the largest consulting companies in Europe in the field of regulatory affairs, a respected partner of the chemical and pharmaceutical industry - and the professional home of over 160 experts from various nationalities. Our passion: The man ...
-
SAP EWM Solution Architect
1 week ago
Talent Consulting Experts Kansas City, United StatesThis is a remote position. · Elevate Your Career with Our Innovative IT Team on Major SAP S/4 HANA Projects · Are you an SAP expert specializing in Warehouse and Inventory Management? Join our industry-leading company as we embark on transformative SAP S/4 HANA implementation pr ...
-
Phlebotomist/Lab Support Tech
1 week ago
Saint Luke's Health System Overland Park, United States Full timeJob Description · Saint Luke's South in Overland Park is looking for a Phlebotomist, Lab Support Technician to support our lab team. In this role, you will have the opportunity to perform blood draws and process specimens. Our lab is a multi-disciplinary and collaborative team w ...
-
Phlebotomist/Lab Support Tech
1 week ago
Saint Luke's Health System Overland Park, United States Full timeJob Description · Saint Luke's South in Overland Park is looking for a Phlebotomist, Lab Support Technician to support our lab team. In this role, you will have the opportunity to perform blood draws and process specimens. Our lab is a multi-disciplinary and collaborative team w ...
-
Bank Security
2 weeks ago
Nexus Innovations Westwood Hills, KS, United States FreelanceWe are looking for full-time/part-time bank security officers (m/f/d) in Westwood Hills, KS · Working hours: hour shifts, day/night shifts · Hourly wage: 17.20 euros · Requirements: · - Clean criminal record · - 34a IHK certification. If not, we are happy to support you in obtain ...
-
Prescription Refill Representative
3 days ago
Providence Mission Hills, United States**Description** · Part of a centralized refill team in a multi-specialty ambulatory care medical group. Handles all incoming prescription refill requests for the medical group providers. Under the direct supervision of a licensed provider, responsible for the review and processin ...
Sr Support Spec-Tech-S - Kansas City, United States - H&R Block, Inc.
Description
What you'll do...JOB SUMMARY
Functions as single point of contact for all technical support for internal and/or external clients.
Senior level will make all attempts to provide first call resolution for issues in reference to desktop or laptop systems.
Serve as liaison between associates, Technology Services, management, support groups and business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.Be an escalation point for clients and drive resolution. Keep clients informed using proper communication channels.
Own and actively monitor the flow of all issues across all tiers of support and redirect cases, invoke contingencies for backups/overflows as needed.
Perform client call back and follow-up to ensure best possible customer support experience. Maintain an awareness of all planned and unplanned events potentially affecting customer support.JOB DUTIES
JOB REQUIREMENTS
Education:
Work Experience:
