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Helpdesk - Support Services Tech - Kansas City, United States - TEKsystems
Description
SEEKING REMOTE HELP DESK TECHNICIAN - MUST BE LOCAL TO KANSAS/MISSOURI
General Purpose
Provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects.
Job Duties and Responsibilities:
Perform troubleshooting and repairs of Windows 10 as well as some Apple products.
Perform troubleshooting on Network Printer and Multifunctional Devices as well as Home Office Printers.
Perform troubleshooting and have a working knowledge of Office365.
Knowledge of accessing systems remotely via remote tools such as Teamviewer
Perform troubleshooting on remote VPN connectivity
Perform troubleshooting on network drive access
Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
Perform troubleshooting on mobile devices, iPhone/iPad and Android.
Work daily with internal customers via phone, and email, with the occasional walk ups.
Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system.
Maintain positive, professional attitude always.
Other duties may be assigned as required.
Skills:
Support, Active directory, Windows 10, Help desk, Customer service, Sccm, Office 365, Servicenow, Outlook, remote support, remote troubleshooting, troubleshooting, o365, technical support, Mac support, network printer support, mobile devices, Windows 10 support
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
