College-wide Director, Student Financial Aid - Cleveland, United States - Tri C Company Inc

Description

College-wide Director, Student Financial Aid & Scholarships

Department:
Financial Aid


Location:
Jerry Sue Thornton Center


Reports To: Camp Dir, Fin Aid & Schlrshps


Recruitment Type:
External/Internal


Requisition ID: req4560


Employment Type:
Administration and Professionals


Union Position:
Non-Union


Work Schedule:
standard College Hours


Number of Openings:
1


Job Description:


SUMMARY

Leads the administration of all Student Financial Aid Processing and Awarding related to management of reporting responsibilities, including systems development and implementation, software tools, and staffing levels required to process, award and disburse federal, state and institutional aid to students, while ensuring process quality controls, data integrity, and institutional and regulatory compliance.

Serves as a member of the Student Financial Aid & Scholarship Leadership Team.


ESSENTIAL FUNCTIONS

Manages and oversees all financial aid processing and awarding to ensure effective and efficient administration of all financial aid and institutional aid programs (such as state and federal grants, federal and private loans, scholarships, and work study)
Ensures a student-centered focus in all financial aid processing to insure campus service-level support and adherence to all Federal, State regulations and College policies
Manages the content, appearance, and data related to the financial aid student portal
Creates and annually updates all online financial aid student forms
Ensures a self-service management reporting approach for the College's business intelligence data to provide timely and consistent reporting
Analyzes the College's financial data and recommends maintenance and improvements to institutional processes
Identifies and establishes accurate and current documentation of all financial aid policies and procedures and works in tandem with Quality Assurance & Compliance Program Manager to insure procedures and policies are in compliance and efficient to achieve consistency in all financial aid and scholarship processing
Oversees the daily operations of the College's Federal, State and institutional financial aid programs including regulatory compliance updates for processing, resource management, logistics, and timelines
Maintains the integrity of data and ensures all timely reporting and processing for the college as related to federal grants, federal loans, campus based programs, foundation and institutional scholarships and state funds using Banner, federal and state websites
Works collaboratively with the Administration and Finance and Enrollment Management departments to ensure all steps in the enrollment process support student success; works to insure continuity in all student services that support Student Affairs units
Leads, supervises, trains and evaluates the work of assigned staff in accordance with College policies, collective bargaining contracts and labor laws
Responsible for managing the College's annual external audits, state audits and federal program reviews
Performs other duties as assigned


REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING
Master's degree
o Significant related experience may substitute for education
Minimum of six years of demonstrated experience leading a comprehensive Student Financial Aid business unit
Demonstrated experience providing high-level student financial aid and educational financial planning to assist students/families in meeting college costs
Demonstrated experience planning & forecasting comprehensive financial options related to changes in the federal financial aid environment
Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others
Demonstrated experience forecasting, planning, maintaining, preparing, and monitoring a business area's budget
Demonstrated experience effectively making decisions that have significant, broad implications on the management and operations of a division
Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations

KNOWLEDGE, SKILLS and ABILITIES
Possess excellent written, verbal and interpersonal communication skills
Ability to work accurately with great attention to detail
Possess comprehensive knowledge of State and Federal student financial aid regulatory theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
Demonstrated advance-level proficiency with an integrated database system, Federal financial aid software, online portal management, and employee data security management
Ability to work in cross functional quality teams, including the ability to work comfortable with numerous constituents college-wide
Ability to analyze business systems for purposes of process improvement
Ability to collaborate with both internal and external regulatory agencies
Strong organizational and analytical skills
Demonstrates a high level of integrity and confidentiality
Ability to independently set goals and determine best course of action to achieve desired results
Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
Ability to collaborate, negotiate and resolve conflicts on major projects
Ability to facilitate top-level collaboration while managing sensitive issues
Ability to develop and maintain relationships with key contacts to enhance work flow and quality
Proven leadership skills and ability to foster a team environment and work collaboratively
Excellent customer service skills and proven ability to develop and sustain productive customer relationships
Possess sensitivity to respond appropriately to the needs of a diverse population


COMPETENCIES


CRITICAL COMPETENCIES
Service Focus
Collaboration
Quality of Work


VERY IMPORTANT COMPETENCIES
Communication
Adaptability


IMPORTANT COMPETNCIES
Time Utilization
Continuous Improvement


PERFERRED QUALIFICATIONS
EDUCATION AND EXPERIENCE/TRAINING
Financial Literacy/Education Certification
Demonstrated experience with Federal quality assurance standards


PHYSICAL DEMANDS/WORKING CONDITIONS(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The work is performed in a normal, professional office environment;
The work area is adequately lighted, heated and ventilated;

Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.

However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite


EQUAL OPPORTUNITY STATEMENTCuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.


Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.


Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.