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    College-wide Director, Student Financial Aid - Cleveland, United States - Cuyahoga Community College

    Cuyahoga Community College
    Cuyahoga Community College Cleveland, United States

    3 weeks ago

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    Description

    Job Description:
    SUMMARY

    Leads the administration of all Student Financial Aid Processing and Awarding related to management of reporting responsibilities, including systems development and implementation, software tools, and staffing levels required to process, award and disburse federal, state and institutional aid to students, while ensuring process quality controls, data integrity, and institutional and regulatory compliance.

    Serves as a member of the Student Financial Aid & Scholarship Leadership Team.

    ESSENTIAL FUNCTIONS


    • Manages and oversees all financial aid processing and awarding to ensure effective and efficient administration of all financial aid and institutional aid programs (such as state and federal grants, federal and private loans, scholarships, and work study)
    • Ensures a student-centered focus in all financial aid processing to insure campus service-level support and adherence to all Federal, State regulations and College policies
    • Manages the content, appearance, and data related to the financial aid student portal
    • Creates and annually updates all online financial aid student forms
    • Ensures a self-service management reporting approach for the College's business intelligence data to provide timely and consistent reporting
    • Analyzes the College's financial data and recommends maintenance and improvements to institutional processes
    • Identifies and establishes accurate and current documentation of all financial aid policies and procedures and works in tandem with Quality Assurance & Compliance Program Manager to insure procedures and policies are in compliance and efficient to achieve consistency in all financial aid and scholarship processing
    • Oversees the daily operations of the College's Federal, State and institutional financial aid programs including regulatory compliance updates for processing, resource management, logistics, and timelines
    • Maintains the integrity of data and ensures all timely reporting and processing for the college as related to federal grants, federal loans, campus based programs, foundation and institutional scholarships and state funds using Banner, federal and state websites
    • Works collaboratively with the Administration and Finance and Enrollment Management departments to ensure all steps in the enrollment process support student success; works to insure continuity in all student services that support Student Affairs units
    • Leads, supervises, trains and evaluates the work of assigned staff in accordance with College policies, collective bargaining contracts and labor laws
    • Responsible for managing the College's annual external audits, state audits and federal program reviews
    • Performs other duties as assigned
    REQUIRED QUALIFICATIONS

    EDUCATION AND EXPERIENCE/TRAINING


    • Master's degree
    o Significant related experience may substitute for education


    • Minimum of six years of demonstrated experience leading a comprehensive Student Financial Aid business unit
    • Demonstrated experience providing high-level student financial aid and educational financial planning to assist students/families in meeting college costs
    • Demonstrated experience planning & forecasting comprehensive financial options related to changes in the federal financial aid environment
    • Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others
    • Demonstrated experience forecasting, planning, maintaining, preparing, and monitoring a business area's budget
    • Demonstrated experience effectively making decisions that have significant, broad implications on the management and operations of a division
    • Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations
    KNOWLEDGE, SKILLS and ABILITIES


    • Possess excellent written, verbal and interpersonal communication skills
    • Ability to work accurately with great attention to detail
    • Possess comprehensive knowledge of State and Federal student financial aid regulatory theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
    • Demonstrated advance-level proficiency with an integrated database system, Federal financial aid software, online portal management, and employee data security management
    • Ability to work in cross functional quality teams, including the ability to work comfortable with numerous constituents college-wide
    • Ability to analyze business systems for purposes of process improvement
    • Ability to collaborate with both internal and external regulatory agencies
    • Strong organizational and analytical skills
    • Demonstrates a high level of integrity and confidentiality
    • Ability to independently set goals and determine best course of action to achieve desired results
    • Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
    • Ability to collaborate, negotiate and resolve conflicts on major projects
    • Ability to facilitate top-level collaboration while managing sensitive issues
    • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
    • Proven leadership skills and ability to foster a team environment and work collaboratively
    • Excellent customer service skills and proven ability to develop and sustain productive customer relationships
    • Possess sensitivity to respond appropriately to the needs of a diverse population
    COMPETENCIES


    CRITICAL COMPETENCIES

    • Service Focus
    • Collaboration
    • Quality of Work

    VERY IMPORTANT COMPETENCIES

    • Communication
    • Adaptability

    IMPORTANT COMPETNCIES

    • Time Utilization
    • Continuous Improvement
    PERFERRED QUALIFICATIONS
    EDUCATION AND EXPERIENCE/TRAINING


    • Financial Literacy/Education Certification
    • Demonstrated experience with Federal quality assurance standards
    PHYSICAL DEMANDS/WORKING CONDITIONS (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)


    • The work is performed in a normal, professional office environment;
    • The work area is adequately lighted, heated and ventilated;
    • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
    • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
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