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    Customer Service Specialist - Groveland, United States - Carroll Fulmer Logistics Corporation

    Carroll Fulmer Logistics Corporation
    Carroll Fulmer Logistics Corporation Groveland, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    General Purpose:

    The Customer Service Specialist works directly with the Account Managers to support the needs of our customers on a daily basis.

    Responsibilities / Duties:

    • Works as a team with assigned Account Manager to support the day to day order management for assigned customers. This includes but is not limited to tender acceptance, order entry, appointment scheduling (re-scheduling), load tracking, communication with customers, EDI status update processing, detention monitoring, accessorial processing and payment issue resolution.
    • Interact with Planners and Fleet Managers to ensure timely pickups and deliveries and communicate any potential issues to customers
    • Interact with other departments as needed to support customer activities

    Key Performance Indicators:

    • Weekly Revenue by Customer
    • On Time Delivery Performance
    • Order Lead Time
    • Deadhead Percentage
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