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Farmington Hills

    LPS Support Analyst - Farmington Hills, United States - COMERICA MANAGEMENT CO INC

    COMERICA MANAGEMENT CO INC
    COMERICA MANAGEMENT CO INC Farmington Hills, United States

    3 weeks ago

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    Description


    Legal Processing Services Support Analyst The Legal Processing Services (LPS) Support Analyst will be part of the processing team and role will be to perform clerical and non-clerical tasks assigned to the retrieval of documents requested pursuant to subpoena requests.

    This role will retrieve records by accessing Comerica's systems and document repositories; it will review the records for completeness, as well as research any missing items.

    This role additional responsibilities will include answering incoming phone calls, reviewing and routing department e-mails, processing incoming payments and function as a back-up in logging cases into the department case management system.

    Position Competencies Successful incumbents possess integrity and trust, time management skills, problem solving skills, are detail oriented, have customer service skills with a drive for results and are excellent at prioritizing and managing work.


    Position Responsibilities:

    • Review and interpret requirements for the request, including working with employee responsible for the subpoena case.
    • Review data collected to ensure completeness.
    • Access various systems and repositories to collect requested records.
    • Work with supervisors and become familiar with areas within the bank to research missing or incomplete information or documents.
    • Assist with reviewing the output from the automated search facility for the bi-weekly 314(a) process.
    • Prepare, maintain and organize departmental files to ensure completeness and accuracy of production records for third party legal services.
    • Prepare and process incoming payments, refunds, and check returns.
    • Answer phone and review and route department emails.
    • Log cases into the department case management system as a back up.
    • Additional tasks as assigned by management.

    Position Qualifications:

    • Associates degree from an accredited college 2 years of experience researching and analyzing documents 2 years of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint
    Comerica Great Lakes Campus 8:00am - 5:00pm Monday - Friday

    Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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