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Southfield

    Client Support Analyst - Southfield, United States - U.S. Legal Support

    U.S. Legal Support
    U.S. Legal Support Southfield, United States

    4 weeks ago

    Default job background
    Description
    Are you customer service driven, can communicate effectively and have a keen eye for detail? Do you like to problem solve and have a desire to help people?

    U.S. Legal Support seeks a Client Support Specialist that have strong cognitive skills, customer service driven, and professional. Client Support Specialist duties include interacting with clients via e-mail and over the phone to help resolve issues. This position will be the subject matter expert for all services offered by the company.

    If you possess these qualities, consider joining our legal service team in onsite role in Southfield, MI

    Onsite M-F 8:30 - 5:30 (Eastern Time)

    Client Support Specialist job functions:
    • Investigate and research problems thereby ensuring proper corrective action is taken
    • Quickly address client and sales partner inquires and resolve any issues to final resolution
    • Set-up new client accounts via the company portal
    • Direct, coach, and prepare new clients to use portal features
    • Perform transcript/video status checks
    • Field incoming inquiries from clients around price quotes for jobs which have already been performed
    • Express genuine interest and retain knowledge of the type of legal services offered
    Perks and Benefits

    We provide our Client Support Specialist with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more

    Requirements

    All you need to be a Client Support Specialist is 2 years of relevant work experience. A high school diploma or equivalent is required. Prior administrative/office experience a plus

    Apply Today

    Discover why we recently earned the Happiest Employee Award two years in a row at
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