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    Associate Principal, Production Server Administration - Dallas, United States - Request Technology, LLC

    Request Technology, LLC
    Request Technology, LLC Dallas, United States

    1 day ago

    Default job background
    Accounting / Finance
    Description

    ***Hybrid, 3 days onsite, 2 days remote***

    ***2nd shift, Tuesday – Saturday, 230pm to 11pm***

    A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc.

    Responsibilities

    • Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
    • Monitor multiple applications and systems using company approved software.
    • Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
    • Report and document any processing anomalies utilizing company approved software.
    • Maintain processing records and logs
    • Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
    • Perform mainframe IPL's, and other system commands if and when required.
    • Support transmissions across SFTP/NDM.
    • Support the execution and troubleshooting of UC4 jobs.
    • Provide support for Production Installs, D/R and Industry tests.
    • Maintain all off-site storage records and shipments.
    • Rerun/Restart failed backups and perform restores when required.
    • Work scheduled overtime when needed to ensure 24 x 7 coverage.
    • Must adhere to all Production Operations policies and procedures

    Qualifications

    • College degree in Computer Information Systems desired, but equivalent work experience will be considered
    • 5+ years of OS390 JCL and IBM utilities
    • 5+ years working in a multi-platform environment
    • 5+ years working knowledge of an open systems scheduling product (UC4).
    • 5+ years working knowledge of Mobius/Brio.
    • DevOps experience desired but not required.
    • Network troubleshooting.
    • UNIX knowledge.
    • UC4 Scheduler.
    • Mobius via Document Direct.
    • zOS/390 JCL, IBM utilities
    • Transmission protocols: SFTP/NDM.
    • Operating systems: Unix, Windows, zOS/390
    • Strong Desktop skills
    • Microsoft Office Suite
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