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    Customer Service Representative - Jacksonville, United States - The Reynolds and Reynolds Company

    The Reynolds and Reynolds Company
    The Reynolds and Reynolds Company Jacksonville, United States

    3 weeks ago

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    Description

    Position description:

    American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities will include, but are not limited to:

    - Reviewing automotive contracts and evaluating maintenance claims
    - Obtaining any needed documentation from the customer to assist with processing maintenance claims
    - Assisting customers with general questions related to their contracts, and going over provisions on contracts
    - Using the AGWS system to log notes and input documentation

    Training:

    On the job

    Requirements:

    • Technical certification or degree preferred
    • Strong customer service and phone skills
    • Previous automotive experience in service or automotive related customer service is a plus
    • Must be able to type a minimum of 30 WPM
    • Strong multitasking skills
    • ASE certifications a plus
    Benefits:
    We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

    - Medical, dental, vision, life insurance, and a health savings account
    - 401(k) with up to 6% matching
    - Professional development and training
    - Promotion from within
    - Paid vacation and sick days
    - Eight paid holidays
    - Referral bonuses

    Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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