Management & Program Analyst - Philadelphia, United States - Veterans Benefits Administration

Description

Summary

The incumbent serves the Chief, Insurance Claims Division. The Insurance Claims Division is responsible for the administration on insurance claims benefits for Veterans, their beneficiaries, and representatives nationwide. The Division pays over a billion dollars a year in death claims, issues over 21,000 Service-Disabled Veterans Insurance (S-DVI), grants over 10,000 waivers of premium decisions, maintains over 37,000 running awards and processes over 70,000 beneficiary designations a year.

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

Open ONLY to current Career/Career Conditional Philadelphia Facility (Insurance or Regional Office) employees.

Duties

The Management and Program Analyst position is located with the Department of Veterans Affairs - Veterans Benefits Administration Insurance Claims Division located in Philadelphia, PA.The incumbent will be responsible for analyzing new and current assignments/projects, analyzing and evaluating Operational areas such as staffing, data, budget, general management, conducting management audits, surveys and systematic review of operations and service delivery. Duties include but are not limited to:

Major Duties:

• Organizes narrative and statistical information using advance methods, techniques and precedents to interpret application for administrative functions.
• Reviews and reconciles large amounts of data.
• Apply analytical and evaluative methods and techniques to issues or studies concerning substantive administrative support functions.
• Review and ensures the accuracy of production and man-hour reports prepared by Supervisory Insurance Specialists, for submission to the Division Chief.
• Establish study methods and techniques to be utilized in substantive program studies and audits, including quality and timeliness of the work within the Division.
• Conduct management reviews of the insurance program, including Statistical Quality Control (SQC), work measurement statistical reporting, and Systematic Analysis of Operations, to maintain operating efficiency and economy.
• Develop recommendations for Division Chief, Assistant and Deputy Directors, and the Senior Executive Director.
• Provide assistance to the Division Chief, Assistant and Deputy Directors, and the Senior Executive Director.
• Develop recommendations for improvements in administrative operations and to promote efficiency and cost savings.
• Provide a variety of special tasks or projects in support of Division Chief, Assistant and Deputy Directors, and the Senior Executive Director.
• Provide results of studies and analyses to make recommendations for use by Senior leadership in maintaining efficient utilization of resources and effective, customer-oriented delivery of VA Insurance benefits and services.
• Effectively communicates orally and in writing findings, results and recommendations to the Division Chief, Assistant Deputy Directors and the Senior Executive Director relating to projects/assignments.
• Prepares information on various Insurance program issues for presentations, training, white papers, and other informative purposes.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors

Qualifications

Time-in-grade:

Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-9 position you must have served 52 weeks at the GS-7 level.For a GS-11 position you must have served 52 weeks at the GS-9 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

Specialized Experience:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-09

To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-7) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: (1) Experience adapting and applying analytical techniques and evaluation criteria, presenting findings and/or making recommendations to improve program effectiveness and/or organizational productivity. (2) Experience where duties required the application of fact-finding investigative techniques to gather clear-cut evidence for processing claims or making decisions. (3) Demonstrated experience in two or more functional areas within the Insurance Center with knowledge of the Insurance Center's relation to other benefit areas.

OR

Master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related

OR

Applicants can combine education and specialized experience to qualify for the position. If you have some, but not all, of the graduate education AND specialized experience described above, you may still qualify by combining the amount of creditable education and experience that you do have. The total percentage must equal at least 100% for you to qualify for the position at the GS-9 grade level.

GS-11

Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: (1) Applying organizational and administrative functions to improve policies and procedures involving life insurance programs. (2) Performing analytical techniques and evaluative criteria to present findings and/or make recommendations to improve an insurance program effectiveness. (3) Utilizing various technology/software application and platforms to perform work involving the collection, compilation, and/or tracking of data and statistical information. (4) Communicating orally and in writing to leadership or various audiences by presenting complex or sensitive information about the organization's activities, goals, and policies.

OR

Applicants may substitute education for the experience required to qualify at the GS-11 level: Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related

OR

Applicants can combine education and specialized experience to qualify for the position. If you have some, but not all, of the graduate education AND specialized experience described above, you may still qualify by combining the amount of creditable education and experience that you do have.

The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

Work Schedule: Monday through Friday, 6:30am - 6:00pm; flexible schedule available

Title/PD#: Management & Program Analyst GS - 9/11; PD #39670-A & 39663-A

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online view the following link for information regarding an Alternate Application.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
• Critical Thinking: Objectively analyzes and evaluates an issue in order to form an opinion/judgment/conclusion; Uses logic and reasoning to research, interpret and apply information such as regulatory and/or procedural guidance; Identifies the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Integrates information into development of a resolution
• Organizational Awareness: Knows the organizations mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents are required for all applicants:
  • Resume
  • SF-50/ Notification of Personnel Action
  Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:
  
  Current Federal Employees:
  • If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit a current SF-50.
  • To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
  • If you previously held a higher grade, you must also submit an SF-50 showing that grade.
  Resume
  • Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
  • For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
  • If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
  • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
  Transcripts
  • If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package.
  • Unofficial transcript(s) may be submitted, however it must contain the course names, levels, credits earned, and grades received.
  • Your transcript must contain the degree conferred date if you are substituting a degree for experience.
  • If you are claiming superior academic achievement (SAA) ensure you submit completed transcript(s) to demonstrate it. The requirements for superior academic achievement can be viewed here.
  • A photocopy of your degree is not acceptable in place of a transcript.
  • An official transcript will be required at a later date if you are selected for the position.
  Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.
  
  In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To apply for this position, you must complete the and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.
  
  The complete application package must be submitted by 11:59 PM (EST) on 06/20/2024 to receive consideration.
  
  1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  
  2. Click submit my answers to submit your application package.
  
  Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  
  To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  
  To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
  
  Agency contact information
  
  Janelle Phillips
  
  Phone
  
  
  
  Email
  
  Address
  
  Philadelphia VBA Regional Office
  
  5000 Wissahickon Ave
  
  Philadelphia, PA 19144
  
  US
  
  Next steps
  
  After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
  
  You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

The following documents are required for all applicants:

• Resume
• SF-50/ Notification of Personnel Action

Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:

Current Federal Employees:

• If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit a current SF-50.
• To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
• If you previously held a higher grade, you must also submit an SF-50 showing that grade.

Resume

• Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
• For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
• If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Transcripts

• If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package.
• Unofficial transcript(s) may be submitted, however it must contain the course names, levels, credits earned, and grades received.
• Your transcript must contain the degree conferred date if you are substituting a degree for experience.
• If you are claiming superior academic achievement (SAA) ensure you submit completed transcript(s) to demonstrate it. The requirements for superior academic achievement can be viewed here.
• A photocopy of your degree is not acceptable in place of a transcript.
• An official transcript will be required at a later date if you are selected for the position.

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.

In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.

The complete application package must be submitted by 11:59 PM (EST) on 06/20/2024 to receive consideration.

1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click submit my answers to submit your application package.

Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

Janelle Phillips

Phone



Email

Address

Philadelphia VBA Regional Office

5000 Wissahickon Ave

Philadelphia, PA 19144

US

Next steps

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request