System Software Specialist I/II - Woodland, United States - County of Yolo, CA

Description

Salary: See Position Description

Location : Woodland, CA

Job Type: Full Time

Job Number:

Department: Innovation and Technology Services Department

Opening Date: 03/08/2024

Description

The Yolo County Innovation and Technology Services Department is recruiting to fill one (1) regular, full-time Systems Software Specialist I/II position. The selected candidate will be placed at either the Systems Software Specialist I or II level depending on their qualifications and experience. The combined annual salary range for both levels is $94,286 - $125,986.

Note: This recruitment will be open on a continuous basis until the position is filled.

The Position
As a Systems Software Specialist, the incumbent will play a crucial role in the development, implementation, and maintenance of our county's business systems software infrastructure. The incumbent will also collaborate with cross-functional teams to analyze requirements, design solutions, and ensure the seamless integration of software systems.

Depending on qualifications and experience, the incumbent may provide Systems Administration and Support as follows:

Functional

• Prepare or assist business units in preparing reports to implement system changes; determine staff effort and the cost of implementing service requests; prioritize requests.
• Provide administration, planning, technical support for, and management of cloud-based and on-prem solutions and related applications.
• Participate in county, consortium and State meetings, workgroups, task forces/committees, conferences, training, and audits.
• Participate in and prepares technical documentations, procedural plans, reports, correspondence, and other content for users and meetings.
• Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
• Create and facilitate staff training on system functionality and mutually agreed upon usage processes.
• Create and maintain documentation including requirements, design, and user manuals for supported systems and applications.

General

• Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems.
• Provides professional customer support for system-related software issues, needs, or requirements; interacts with clients to analyze system requirements; and recommends technology solutions to improve operations.
• Responds to user inquiries, assists user in software research and selection, and provides technical training (including developing materials and curricula) in the correct usage of applications.
• Coordinates with other team members to solve problems and support and coordinate implementation of client systems.
• Monitors project schedules and work requests utilizing project management best practices, coordinate with customer department management and staff, report project status to management and prepare internal and external project reports.

The ideal candidate

• has the ability to be flexible, clearly communicate, solve problems, and work independently as well as collaborate in a team structured environment.
• has experience designing, configuring, installing, recommending, evaluating, and maintaining application systems.
• possesses strong analytical skills and advanced technical expertise, and thrives in a fast-paced environment.
• is passionate about technology and desire to pursue professional development.
• has an understanding of the organization and the organization's goals.
• demonstrates experience in at least two of the following focus areas:
  • Configured Off the Shelf/Software-As-A-Service (COTS/SaaS) Application Configuration: Responsible for application configuration, including configuring and modifying the configuration of packaged systems to meet evolving and ongoing functional needs of County departments.
  • Business Requirements Analysis, System Documentation and Product functionality mapping: Responsible for business requirements, system documentation, and product functionality mapping.
  • Application/Interface Development, Database Development and Support: Responsible for application interfaces and database development.
  • Project Management/Coordination Activities: Responsible for managing projects from inception to implementation including all project-related functions including coordination, project planning, risk management planning, and communication planning.

How To Apply
Interested applicants are encouraged to submit an online County of Yolo Employment Application, resume, verification of education, and responses to the supplemental questions at the time of filing. For important and detailed information regarding the application and selection process for this recruitment, please see the APPLICATION AND SELECTION PROCESS section of this job announcement.
Essential Functions

To view the full class/job descriptions, please select as indicated:

• click here for Systems Software Specialist I
• click here for Systems Software Specialist II

Employment Standards

Systems Software Specialist I

Experience: Three (3) years experience configuring, installing, upgrading, maintaining, diagnosing, analyzing and resolving problems relating to network software systems.

Systems Software Specialist II

Experience: Four (4) years of experience configuring, installing, upgrading, maintaining, diagnosing, analyzing and resolving problems relating to network software systems.

Background Requirements
Incumbents in this class may have access to Federal Tax Information and are subject to confidentiality and safeguarding requirements of Internal Revenue Code 6103(p)(4). As such, an individual selected for this position is subject to a thorough background investigation as stipulated in Section 5.1.1 of Internal Revenue Service Publication 1075, which includes the following:

1. Review of Federal Bureau of Investigation (FBI) fingerprint results;
2. Check of local law enforcement agencies where the subject has lived, worked and/or attended school within the last five (5) years and, if applicable, of the appropriate agency for any identified arrests; and
3. Verification of an employee's eligibility to work in the United States.

Background investigations are conducted upon hire and every ten (10) years of employment thereafter.

License
Positions in this classification require incumbents to possess and maintain a valid California driver's license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

To view the required level and scope of the knowledge and skills relate to the level of the position, please select as indicated:

• click here for Systems Software Specialist I
• click here for Systems Software Specialist II

Application & Selection Process

Application Process

It is highly recommended that you print this job bulletin for future reference.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the closing date. Application information must be current, concise, and related to the requirements in this job announcement. A resume may be included with your application; however, it will not substitute for the information requested on the application. In addition to a completed application and resume, applicants are required to submit a completed supplemental questionnaire for this position. Incomplete applications will be disqualified.

Additional documents may be submitted to the Yolo County Human Resources Office in any one or more of the following ways:

• As an attachment to the online application
• By e-mail to
• By fax to
• By hand-delivery to 625 Court Street, Room 101, Woodland, CA Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

All required documents must be received by the Human Resources Office. Human Resources is not responsible for the untimely delivery of materials sent via U.S./specialized mail, or County interoffice mail.

Selection Procedure
The following is a tentative schedule of events that will occur as part of the selection process. The selection process steps may change with or without notice.

* Screen for Minimum Qualifications
* Screening for Best Qualified
* Department Selection Interviews

* DOJ Livescan and Background Investigation

•Conditional Job Offer, pending:
* Medical Examination (Drug & Alcohol Screening)

Screening for Best Qualified
The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated to determine those applicants that are best qualified.

Contact Information
For questions about the position or about employment with the County, please contact Human Resources by e-mail at or by phone at

Equal Employment Opportunity
It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.

Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.

Yolo County, a place where YOU belong

The average person spends one third of their life at work. Why not spend that time in an environment where you are seen for who you are, celebrated for the diversity you bring, and valued for your potential to contribute to an innovative and dynamic workforce? Yolo County is committed to creating and sustaining an inclusive and equitable workplace which supports and values our diverse community.

Come join us This is where YOU belong.

RETIREMENT

Were you hired into a CalPERS or other public agency reciprocal system for the first time on or before January 1, 2013? If so, you most likely have "Classic" member status.Classic members of CalPERS (or CalPERS reciprocal) agencies who come to work for Yolo County will remain Classic members

"Classic" member CalPERS retirement formulas are:

Misc: 2.5% at 55
Safety: 3.0% at 55
Deputy Sheriff Safety: 3.0% at 50

"New" member CalPERS retirement formulas (for employees hired into a CalPERS agency for the first time after January 1, 2013) are:

Misc: 2% @ 62
Safety: 2.7% @ 57

BENEFITS
The County of Yolo offers a generous benefits package including:

- Health, Dental, and Vision Insurance
- CalPERS Retirement
- Deferred Compensation Plans
- Flexible Spending Accounts
- Employee Assistance Program
- Vacation, Sick, and Administrative Leave
- Holidays & Floating Holidays
- Disability Plans
- Social Security & Medicare

Benefits for County positions are specific to the bargaining unit of the position. The Salary Resolution (accessible ) identifies the bargaining unit for each County classification.

Once you've identified the bargaining unit, you can look up the benefits for a particular position by going to our Benefits Summaries by Bargaining Unit page on our website, by clicking

01

The job bulletin for this class outlines the steps in the application and selection process, and contains all necessary information that an applicant will need to complete and submit a complete application packet. Complete application packets MUST be submitted prior to the closing date. Candidates will not be given additional time to submit additional information. I have read and certify that I understand the application instructions for this position. I understand that all required documents must be submitted by the closing date, and I have reviewed the job bulletin to ensure I understand what is required to submit a complete application packet.

• Yes
• No

02

I have read the above instructions and understand that my responses to the supplemental questions are required, and my responses will be used to determine the best qualified candidates for this job. I certify that my responses are accurate to the best of my knowledge. I understand that should my name be placed on an eligible list and it is later found that my responses are inaccurate, my name will be immediately removed from the eligible list and I will be deemed ineligible for consideration for employment in this class with Yolo County.

• Yes
• No

03

Describe your professional experience designing, configuring, installing, recommending, evaluating, and maintaining application systems. In your response, please include the name of the applications/systems, name of your employer(s) where the experience was gained and the dates of employment. If you do not have experience in a particular area, please type N/A.

04

Describe your experience in the following areas:1) Configured Off the Shelf/Software-As-A-Service (COTS/SaaS) Application Configuration2) Business Requirements Analysis, System Documentation and Product Functionality Mapping3) Application/Interface Development, Database Development and Support4) Project Management/Coordination Activities

05

Provide an example of the most complex IT related issue or service request that demonstrated your ability to gather, analyze and evaluate information; effectively solicit needs/assistance from a client; and communicate resolution or provide technical guidance and expertise.

06

Please share how you have advanced and refined your technical knowledge including the ability to work independently and collaboratively to accomplish competing priorities and deadlines.

Required Question