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    Guest Service Agent - Asheville, United States - Homewood Suites by Hilton Asheville-Tunnel Road

    Homewood Suites by Hilton Asheville-Tunnel Road
    Homewood Suites by Hilton Asheville-Tunnel Road Asheville, United States

    3 weeks ago

    Default job background
    Description


    Join our highly rated Front Desk Team as Guest Service Representative for $15-17 per hour dependant on recent prior hotel experience.

    Perks

    Weekly pay with Direct Deposit available, Health Insurance, Dental Insurance, Life Insurances, Paid Vacation after a year, Hilton Team Member Travel benefits after 90 Days


    JOB DESCRIPTION
    As a Guest Service Agent, you are the face of the hotel to every guest.

    You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience.

    Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
    Process all payment types such as room charges, cash, checks, debit, or credit.
    Processing all check-outs including resolving any late and disputed charges.
    Answer, record, and process all guest calls, messages, requests, questions, or concerns.
    Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
    Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
    Supply guests with directions and information regarding property and local areas of interest.
    Run daily reports, identify any special requests, and check reports for accuracy.
    Complete designated cashier and closing reports in the computer system.
    Count bank at the beginning and end of shift.
    Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications

    JOB QUALIFICATIONS
    Ideally, you will have 1+ years of experience in a customer service field.
    High school diploma/G.E.D. equivalent
    Hotel experience is a plus
    English Language Proficiency
    An ability to problem solve
    Computer Skills
    Effectively, clearly, and courteously communicating with others.
    Must satisfactorily pass a criminal background check

    BENEFITS
    Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

    EOE/Drug Free Workplace

    Please apply online at:
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