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    Hotel Guest Services Agent - Asheville, United States - The Radical

    The Radical
    The Radical Asheville, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply todayCompensation:

    $18 hourly

    Responsibilities:
    • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
    • Bookkeeping: keep accurate records of all hotel guest account information
    • Connect with the housekeeping department to ensure guest accommodations are ready
    • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
    • Handle customer complaints as necessary
    Qualifications:
    • 1+ year of hotel industry experience or related job preferred
    • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
    • Well-versed in taking telephone calls and handling stressful situations
    • High school diploma, GED, or equivalent
    • Exhibits working knowledge of Microsoft Office and reservation management systems
    About Company

    The Radical is opened in the River Arts District, and we're looking to add to our great team of hospitality professionals Along with our hotel, we have bars, restaurants, and a cafe. An elevated wood fire grill restaurant Golden Hour, the sunset view The Roof bar with DJs and events, and Afterglow serving coffee and pastries during the day and cocktails and light bites into the night.

    The Radical is a new concept in an old factory building, aiming to breathe new life into the area and be part of a balance between new development and historic roots.

    We offer all FT and PT employees PTO, health benefits, free parking, and employee discounts at Lark Hotels and our food and beverage outlets.

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