Receptionist - La Porte, United States - CCC Group

CCC Group La Porte, United States

4 weeks ago

Description

Job Description

JOB SUMMARY:

Responsible for providing support at the corporate level to answer and forward phone calls using a switchboard console, greet, and direct visitors, and coordinate mail processes at the corporate office complex.

TYPICAL DUTIES:

· Operate switchboard console with multiple incoming lines. Using computer software; place, answer, and forward calls to the appropriate party or their voicemail and take messages when necessary for executives.

· Greet visitors and notify appropriate contacts of their arrival.

· Greet applicants and direct them to the recruiting assistance area.

· Responsible for monitoring activities in the lobby and mailroom areas so they run efficiently and professionally.

· Must develop extensive knowledge of the Houston office complex, policies, procedures, and security requirements for directing visitors.

· Must be able to obtain and demonstrate extensive knowledge of regional, and field operations to provide high-level customer service.

· Work closely and efficiently with all departments and divisions to ensure applicants, salespersons, customers, and general visitors are directed to the right location in the complex.

· Work closely with the facilities department to coordinate office vendor services.

· Receive packages, letters, etc. from various couriers; sign for parcels when they arrive and notify the recipient of the delivery promptly. Maintain a daily log of all received packages.

· Open, process, and distribute daily incoming and outgoing corporate mail. Maintain knowledge of current USPS postal regulations for posting mail and parcels; domestic and international.

· Maintain and label regional mailroom distribution trays. Create inter-department routing envelopes between corporate, regional, and field locations.

· Responsible for preparing and shipping outgoing priority courier shipments to field locations.

· Receive and properly distribute incoming faxes for various departments.

· Maintain courier shipping software and shipping address books, demonstrating full knowledge of shipping requirements and processing daily reports.

· Responsible for maintaining and stocking mail and shipping supplies, company letterhead, envelopes, etc., and make available for various employees to use.

· Maintain petty cash boxes to provide change and stamp purchases for internal employees.

· Responsible for keeping front desk contact information and instruction sheets current.

· Work closely and efficiently with all members of the department staff; assist when required.

· May type labels, listings, etc., in support of other departments, as well as organize and alphabetize files for other work groups.

· Assist various departments with scanning and printing of documents.

· Provide orientation on switchboard system usage to new relief operators.

REQUIRED QUALIFICATIONS:

· High School diploma,

· Minimum of five years experience in switchboard operations, or equivalent combination of training and experience

· Working knowledge of Microsoft Office Suite: Excel, PowerPoint, Visio, Word, and knowledge of Adobe Acrobat Professional software.

REQUIRED KNOWLEDGE, SKILLS, AND COMPETENCIES:

· Strong organizational skills with the ability to prioritize assignments, and handle multiple simultaneous projects.

· Must be computer literate and possess strong verbal communication and interpersonal skills

· Keyboarding skills with a high degree of accuracy.

· Ability to maintain confidentiality of all data.

· A high level of mental/visual effort is required to ensure the accuracy of information entered into the computer systems.

· Position's responsibilities may be learned through on-the-job training.

· Ability to function in a fast-paced environment.

· Evidence of strong customer focus.

· Bilingual in English and Spanish is preferred.

WORKING ENVIRONMENT:

· Work is performed primarily indoors and in the office.

PHYSICAL DEMANDS:

· Manual dexterity and sitting for extended periods.

· Perform repetitive activities including typing, answering the telephone, and operating the computer;

· Frequent standing and walking.

· Occasional climbing stairs, bending, stooping, kneeling, reaching, and crouching.

· Visual acuity to read printed and electronic documents.

· Lifting and/or exerting force up to 30 pounds occasionally and 10 pounds of lifting / force frequently.

Company DescriptionThe CCC vision is to be a premier heavy industrial contractor providing longevity and strong ESOP community to our family of employees.

•The CCC vision is based on promoting a collaborative team atmosphere which is adaptive to fulfilling our customers' needs within the ever changing work environments.

•We are passionate about our work and truly enjoy building strong relationships with our customers and service providers. Building with Integrity resonates throughout our company.

Company Description

The CCC vision is to be a premier heavy industrial contractor providing longevity and strong ESOP community to our family of employees.\r

•The CCC vision is based on promoting a collaborative team atmosphere which is adaptive to fulfilling our customers' needs within the ever changing work environments. \r

•We are passionate about our work and truly enjoy building strong relationships with our customers and service providers. Building with Integrity resonates throughout our company.

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