- Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
- Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
- Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
- Proactively prospects and grows Business Banking relationships through outreach. Builds the bank's presence in the community
- Conducts interviews and selects employees based on staffing model.
- Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
- Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
- Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.
- Engages with all team members and business partners as appropriate.
- Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate.
- Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promotes an environment that supports diversity and reflects the M&T Bank brand.
- Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Completes other related duties as assigned.
- Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
-
Branch Manager
1 day ago
Wisconsin Bank & Trust Plymouth, United StatesThe On-Site Manager is responsible for day to day management of the frontline banking center staff, supporting branch sales and service, and a creating an exceptional customer experience by handling customer needs. This role is also responsible for the administration supervision ...
-
Branch Manager
2 weeks ago
Alicks Home Medical Equipment Inc Plymouth, United States**JOB DESCRIPTION** · **BRANCH MANAGER** · **Status: Salary Exempt** · **Overtime: as needed** · **Expectation: Minimum 40 hours per week.** · **Reports to: Director of Operations-President** · **JOB SUMMARY** · Manages the store location and CSR team engaged in selling specific, ...
-
Branch Manager
2 weeks ago
M&T Bank Wellesley, United StatesOverview: · Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. · PrimaryRes ...
-
Branch Manager
1 week ago
M&T Bank Wellesley, United StatesManages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. · Primary · Responsibilit ...
-
Branch Manager
1 week ago
ZephyrTech Chesnut Hill, United StatesTempton has once again been recognized as the best personnel service provider in Germany. But it's not just our numerous awards that prove this year after year, it's also our happy employees. Here, people work with heart and passion, standing up for the success of your company ev ...
-
Branch Manager Saugus Main Branch
6 days ago
Rockland Trust Saugus, United StatesAs a Branch Manager at Rockland Trust, you are instrumental in driving branch success and delivering exceptional customer experience as you build, coach, develop, lead, and motivate a dedicated team of professionals. Each day, you create a positive and motivating team environment ...
-
Branch Office Manager
1 week ago
Pine Environmental Services Woburn, United StatesExcellent opportunity to join Pine Environmental Services as an **_Office_ ** **_Operations Manager_** in our Massachusetts market. Pine is North America's leading environmental equipment rental, sales and service company and we are growing. · **Position Overview**: The Office Ma ...
-
Optical Branch Manager
1 week ago
Stellar Innovations New Canton, United StatesNew Canton is looking for a motivated Optician Manager (m/f/d) for our location in 73733 Esslingen am Neckar. We offer a top position with the opportunity to work full-time or part-time, starting as soon as possible. As part of our climate action, we will plant three trees for ev ...
-
Sales and Operations Branch Manager
6 days ago
Auto-Chlor System Boston, United StatesAuto-Chlor System is immediately hiring for a Branch Manager for our Boston, MA location. Come be a part of a growing organization with a strong brand reputation that thrives off reliable customer service and exceptional products for over 85 years. · ***Please note: this position ...
-
Assistant Branch Manager
2 weeks ago
Restaurant Depot Needham Heights, United StatesRestaurant Depot st Ave [ASM / Store Supervisor] As an Assistant Branch Manager at Restaurant Depot, you'll: Develop strong business relationships with customers by maintaining open communication with customers; Ensure compliance with established policies and procedures; Review f ...
-
Branch Manager
1 week ago
Cambridge Financial Waltham, United StatesPOSITION:BRANCH MANAGER - DORCHESTER · Summary: · At Cambridge Savings Bank, our purpose is tohave a positive impact on our customers, employees, and community's financialwell-being.We are committed to exceeding expectations and having astrong commitment to diversity and inclus ...
-
Branch Operations Manager, Boston, Ma
1 week ago
Santander US Boston, United StatesBranch Operations Manager, Boston, MA · Boston, United States of America · USA Job Family Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency ...
-
Branch Manager of Building Materials Trade
1 week ago
Stellar Enterprises Cambridge, United StatesBAUEN+LEBEN is the strong partner for professionals and private customers when it comes to new construction, renovation and modernization. The BAUEN+LEBEN group includes over 80 medium-sized and independent building suppliers in a total of nine federal states. · Included with us ...
-
Branch Manager
5 days ago
Dedham Savings Dedham, United StatesJob Description · Job Description · At Dedham Savings, we believe that being here for the journey means supporting our customers every day in a friendly and professional manner every day. While our employees are committed to helping our customers, we are committed to our employ ...
-
Branch Manager
1 week ago
Cambridge Financial Watertown, United StatesPOSITION:BRANCH MANAGER - DORCHESTER · Summary: · At Cambridge Savings Bank, our purpose is tohave a positive impact on our customers, employees, and community's financialwell-being.We are committed to exceeding expectations and having astrong commitment to diversity and inclus ...
-
Branch Manager
2 weeks ago
Dedham Savings Dedham, United States Full timeAt Dedham Savings, we believe that being here for the journey means supporting our customers every day in a friendly and professional manner every day. While our employees are committed to helping our customers, we are committed to our employees. After all, we wouldn't have made ...
-
Branch Manager
1 week ago
Dedham Savings Dedham, United StatesJob Description · Job DescriptionAt Dedham Savings, we believe that being here for the journey means supporting our customers every day in a friendly and professional manner every day. While our employees are committed to helping our customers, we are committed to our employees. ...
-
Branch Manager
1 week ago
Citizens Brookline, United StatesAs a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining ...
-
Radiant Ventures Cambridge, United StatesAutomotive Master with the function of Deputy Branch Manager (m/f/d) DIRECT PLACEMENT · Location: Gotha, ThuringiaType(s) of employment: Full-timeWorking hours: Hours per week · Purpose and objective of the positionFor over 30 years, we have been writing hero stories · Do you wan ...
-
Branch Manager
1 week ago
Citizens Brookline, United StatesAs a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining ...
Branch Manager - Wellesley, United States - M&T Bank
Description
Overview:
Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.
Primary Responsibilities :
Scope of Responsibilities:
This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.
Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.
Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.
Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.
Supervisory/ Managerial Responsibilities:
Branch Managers generally have direct reporting responsibility for branch staff.
Education and Experience Required:
Bachelor's degree,
OR, in lieu of degree,
Four (4) years' relevant experience. Minimum three years sales experience
Minimum two years' managerial experience or proven leadership abilities.
At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.
M&T Business Banking Specialist within 18 months of hire.
Demonstrated strong knowledge of Business Banking products, services and client relationship management.
M&T Way Certified
Precision Leadership Certified Bi-lingual/Spanish preferred
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
Experience with Internet and email preferred.
Education and Experience Preferred:
Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
Strong financial services product knowledge preferred.
Strong organization, time management, and prioritization skills.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $66, $111, USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.Location