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    Host - Dallas, United States - Iron Cactus

    Iron Cactus
    Iron Cactus Dallas, United States

    3 weeks ago

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    Description

    Location: Dallas, TX **Job Description**

    The primary objective of the host is to create positive first and last impressions of the Iron Cactus.

    ** Essential Functions**

    Greets each Guest with a variety of unique and tasteful greetings.

    Creates a fast-paced, yet unobtrusive atmosphere for our Guests by tailoring pace and energy to each Guest.

    Maintains friendly, professional temperament, and a neat, clean image.

    Maintains eye contact with Guests.

    Anticipates and inquires about Guests needs.

    Ensures that Guests never leave unhappy or dissatisfied.

    Never allows a mediocre Guest experience.

    Is alert to light and music levels, overall ambiance.

    Demonstrates pride in their ability to communicate, describe and answer every question regarding the Iron Cactus.

    Is equally effective at greeting, seating, and working the list.

    Rotates seating effectively.

    Communicates with team and management.

    Demonstrates exceptional telephone etiquette.

    Is organized and professional.

    Makes new hires feel welcome.

    Exhibits sense of urgency and walks with purpose.

    Performs restroom checks intermittently.

    Follows proper safety and sanitation procedures.

    Completes assigned back-up duties as required. Performs open, shift change and/or closing duties.

    Restocks necessary supplies.

    Discusses problem areas with manager.

    Keeps immediate supervisor promptly and fully informed of all problems.

    Maintains a good working relationship with all employees and purveyors.

    Notifies manager of any Guest that appears to be dissatisfied.

    **Requirements**

    Hosts are required to take care of Guests with 100% compliance to state law, federal law, and company standards.

    ** Qualification Standards**

    16 years of age or older

    Valid Food Handler certificate

    Courteous, friendly, and professional demeanor

    Able to pass all quizzes and tests, and complete all workbook assignments

    Neatly dressed, well-groomed in company approved attire

    Stands and walks during 6-8 hour shift; Reaches, bends, stoops and wipes

    Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance

    Must be able to clearly communicate guests needs to team members and managers.

    Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests

    May be required to carry trays or supplies lbs.)

    Must be able to calmly respond to angry guests and notify manager of situation

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