- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- Meal and Transportation Benefits
- 401(k) retirement plan with company match
- Company paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
Summary
The Host/Hostess - Lead is responsible for greeting guest(s) and seating them at an appropriate table before
they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant
establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning
eating/serving areas; performs all other responsibilities as directed by the business or as assigned by
management. This is a non-exempt position and typically reports to the Store Manager.Essential Functions
- Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile
and appropriate greeting following HMSHost customer service standards - Records customer reservations or seating times in a consistent manner providing the highest quality of
service to the customer at all times - Maintains and updates restaurant seating charts
- Proper set up and maintenance of the Dining Room areas before serving
- Assists with maintaining sufficient stock of roll up silverware for the incoming shift
- Seats guests and advises them on menus and beverage choices based on required in-depth
knowledge - Oversees the delivery and servicing of food and beverages
- Liaises between kitchen staff and floor staff to ensure the guests' experience meets concept/company
standards - Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to
speed up service - Understands and follows HMSHost cash handling policies and procedures and maintain proper security
of cash at all times - Patrols assigned station, refilling water and coffee, removing service items and condiments per
establishment procedures - Performs other duties in a team effort during downtime which may include rolling silverware, expediting
food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table
condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)Minimum Qualifications, Knowledge, Skills, and Work Environment
- Customer service and cash handling experience preferred
- Excellent organization skills
- Ability to read and interpret restaurant's seating chart
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and
outgoing manner - Ability to bend, twist, and stand to perform normal job functions
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy
documents, as well as converse comfortably with customers
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW) Source: HMSHost -
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