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Plymouth

    Field Service Engineer - Plymouth, United States - Superior Skilled Trades

    Superior Skilled Trades
    Superior Skilled Trades Plymouth, United States

    Found in: Lensa US 4 C2 - 3 days ago

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    Description

    DIRECT HIRE: A high-tech company with a history of delivering innovative laser technology solutions to Automotive, Aerospace, Medical and the Scientific research communities. Our team members are motivated individuals that help each other do remarkable things every day. We are looking for a leader who can face challenges with a fresh mindset acting as a senior point of escalation for the technical service group. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. Our passion and creative drive ensure that we are an innovative force across the globe at over 80 locations.

    Pay Range: $30 - $35hr+ OT

    Principle Duties & Responsibilities

    Support customers in North America as a part of the technical service group

    Install, maintain, troubleshoot, and repair company equipment with high quality

    Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products

    Complete basic retrofits, software installations and customer training

    Complete paperwork on time with high quality

    Work independently to resolve technical problems and maintain good relationship to customers

    Provide on-call 24/7 telephone support as required, as a part of rotating on-call support

    Adhere to all company guidelines

    Any additional responsibilities as deemed necessary by management

    Must be located within 45 minutes of a major International Airport

    Travel

    • 100% travel both domestically and internationally as required
    • Must maintain Valid Drivers License
    • Ability to obtain Passport and rent automobile
    • Overnights required

    Physical Requirement

    Heavy lifting, climbing, pushing and/or pulling objects that can exceed 70 lbs.

    Able to work in extreme conditions including but not limited to; hot, cold, or dirty environments

    Education & Experience

    Two-year technical degree in engineering or related field preferred, or combination of training and work experience

    2 or more years of experience in technical service, field service, repair or customer service required

    Strong electrical and computer systems experience and high level of diagnostic skills

    Previous experience with robotics, lasers, automation systems or mechatronics required

    Experience with company equipment considered advantageous

    Previous experience with hand tools and measurement tools required

    Must have strong problem-solving and excellent organization skills

    Ability to conduct root cause analysis, document findings and explain to both external and internal customers

    Excellent verbal and written communication skills

    Software: Microsoft Office; Word; Outlook; Excel and PowerPoint

    INDH

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