Technical Writer - Leesburg, United States - Code360

Description

Job Description

Job Title: Technical Writer

Job Summary: We are seeking a talented and experienced Technical Writer to join our team. This position is contingent upon our firm being awarded the contract.

The Technical Writer will be responsible for creating, editing, and maintaining high-quality documentation that contributes to the overall success of our products and services. This includes user manuals, technical guides, system documentation, and online help content. The ideal candidate will have a strong technical background, excellent writing skills, and the ability to work both independently and as part of a team.

Key Responsibilities:

Stakeholder Support:

• Work with appropriate critical partners and stakeholder teams to include timely, project reviews and reports on them to the NIA's ITAC (Information Technology Advisory Committee).
• Collaborate with all functional business units within NIA ITB to achieve strategic, tactical and project goals.

Technical Documentation

• Work closely with cross-functional teams, including subject matter experts, project managers, developers, business analysts, and support staff, to gather information, clarify technical concepts, conduct quality assurance, and produce end-user documentation. Develop, maintain, and continually improve written policies and procedures across the Information Technology Branch.
• Participate in meetings, demos, and working sessions to understand product features, functionalities, and requirements needed to develop technical documentation.
• Develop, edit, review, and maintain a variety of briefings, policies, standard operating procedures, user manuals, newsletters, SharePoint pages, guidelines, and puts in place the logical arrangement of content; ensuring content is accurate, clear, and consistent with other published documents.
• Translate complex technical concepts into clear and easy-to-understand language suitable for intended audience.
• Incorporate user feedback and best practices to enhance the user experience of documentation.
• Evaluate and provides assessments of technical documents.
• Review documentation for grammar, spelling, punctuation, capitalization, sentence structure, redundancy, composition, style, etc. and makes the necessary updates. This includes structuring documents logically and intuitively, making information easy to find and understand.
• Compile data from diverse sources, extracts critical information, and conducts analyses to develop written reports and presentations.
• Develop style guides, templates, and standards for technical documentation.
• Plan, organize, and track all technical writing related work, including defining scope, setting timelines, and prioritizing.
• Maintain documentation repositories and version control systems to manage documentation effectively.

Required Skills and Qualifications:

• Proven experience as a Technical Writer or in a similar role.
• Strong technical background with the ability to understand and explain complex technical concepts.
• Excellent writing, editing, and proofreading skills.
• Proficiency in using documentation tools such as Microsoft Word, Adobe Acrobat, MadCap Flare, or similar.
• Familiarity with content management systems (CMS) and version control systems.
• Strong attention to detail and ability to work independently.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Bachelor's degree in Technical Writing, English, Communications, Computer Science, or a related field.
• Experience in the technology or software industry.
• Knowledge of HTML, CSS, and other web technologies.
• Relevant certifications (e.g., Certified Professional Technical Communicator (CPTC)) are a plus.

About Code360:

Code360, Inc., is an IT Digital Services company providing software development and consulting services, specializing in advanced Health IT, IT Governance, Cloud, Software Development, Business Intelligence and Open Standards and technologies.

We are specialized in enabling seamless automation and best IT practices, agency governance into Solution Architecture, Health IT, Cloud, and Business Intelligence technologies to develop robust, secure, and stable 360-degree solutions to achieve greater results.

That's not our only goal, though. We also strive to create a purple culture that makes our employees excited to come to work every day. That's why we encourage our employees to pursue their passions, both in and out of the office.

Code360 believes in equal opportunity employment. We won't discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.

The Application Administrator will be responsible for the installation, configuration, maintenance, and support of enterprise applications. This role ensures that applications operate efficiently and effectively, meeting the needs of the organization. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work both independently and as part of a team.

Key Responsibilities:

Infrastructure Management: Build, configure, and test physical and virtual machines for deployment.

Deliverables: Documentation of machine configurations, deployment status, and testing outcomes.

Cloud Computing Management: Build, monitor, and test cloud computing components, including Disaster Recovery as a Service (DraaS), Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS). Deliverables: Documentation of cloud component configurations, monitoring reports, and testing results.

Problem Resolution: Address and resolve issues related to commercial-off-the-shelf (COTS) server software, network components, and cloud products. Deliverables: Records of resolved issues, including troubleshooting steps and solutions.

Server IT Refreshment Program Support: Provide support for the server IT refreshment program, including image building, updates, and deployment. Deliverables: Documentation of image build and deployment processes, updated images, and records of successful deployments.

Server and Network Issue Resolution: Troubleshoot and resolve server and network related issues promptly. Deliverables: Records of troubleshooting activities and resolutions, including any necessary documentation.

Server Backups: Perform server backups according to daily, weekly, and monthly schedules as per ITB Backup Procedures, Continuity of Operations (COOP), Contingency, and Disaster Recovery Plans. Deliverables: Records of backup schedules, backup reports, and adherence to backup procedures.

SharePoint Administrator: Administer SharePoint services and maintain patch levels and recommended updates for the SharePoint farm. Deliverables: Documentation of SharePoint patching and update activities, ensuring farm security and stability.

Password Management: Manage and reset all SharePoint-related passwords across various application pools and services within NIA's SharePoint farms. Deliverables: Records of password management activities, including password resets and security measures.

3rd Party SharePoint Tools: Install and maintain all third-party SharePoint tools and components on NIA's SharePoint farm. Deliverables: Documentation of third-party tool installations, configurations, and maintenance activities.

Scripting and Monitoring: Be proficient in scripting solutions such as Microsoft PowerShell to automate tasks and actively monitor SharePoint farms for availability through application pools, services, and server status. Deliverables: Documentation of scripts, monitoring reports, and actions taken based on monitoring results.

Required Skills and Qualifications:

• Proven experience as an Application Administrator or in a similar role.
• Strong knowledge of enterprise application management, including installation, configuration, and maintenance.
• Proficiency in application performance monitoring and optimization.
• Experience with application security principles and practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Relevant certifications are a plus.
• Experience with cloud-based database solutions and tools.

About Code360:

Code360, Inc., is an IT Digital Services company providing software development and consulting services, specializing in advanced Health IT, IT Governance, Cloud, Software Development, Business Intelligence and Open Standards and technologies.

We are specialized in enabling seamless automation and best IT practices, agency governance into Solution Architecture, Health IT, Cloud, and Business Intelligence technologies to develop robust, secure, and stable 360-degree solutions to achieve greater results.

That's not our only goal, though. We also strive to create a purple culture that makes our employees excited to come to work every day. That's why we encourage our employees to pursue their passions, both in and out of the office.

Code360 believes in equal opportunity employment. We won't discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.