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Walpole

    Information Technology Support Engineer - Walpole, United States - Judge Consulting Group

    Judge Consulting Group
    Judge Consulting Group Walpole, United States

    3 weeks ago

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    Description

    Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model

    Complex IT problem solving and investigation of recurring IT issues

    Resolving on premise IT issues that may arise or be dispatched to your local location

    Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base

    Escalating any unresolved issues and/or Major Incidents to the Site Management EUE team

    You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language

    L1/L2 deep technical problem-solving capability in many facets of Information Technology

    Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking

    You work effectively in global, multi-cultural teams

    Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion

    Bachelors degree or equivalent experience required

    Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)

    Technical

    Win10 / Win11 Client expertise with Office 365 in an Enterprise environment

    Network diagnostics and troubleshooting capability including VLAN knowledge

    Mobile Device troubleshooting and configuration (Android and IOS)

    Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)

    Intune/Azure AD experience

    Identity management including multifactor authentication setup

    PC migration, application installation, and data copy

    Service NOW incident and request management



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