Information Technology Support Engineer - Walpole, United States - Judge Consulting Group

Judge Consulting Group Walpole, United States

1 week ago

Technology / Internet

Description

• Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model

• Complex IT problem solving and investigation of recurring IT issues

• Resolving on premise IT issues that may arise or be dispatched to your local location

• Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base

• Escalating any unresolved issues and/or Major Incidents to the Site Management EUE team

• You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language

• L1/L2 deep technical problem-solving capability in many facets of Information Technology

• Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking

• You work effectively in global, multi-cultural teams

• Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion

• Bachelor's degree or equivalent experience required

• Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)

Technical

• Win10 / Win11 Client expertise with Office 365 in an Enterprise environment

• Network diagnostics and troubleshooting capability including VLAN knowledge

• Mobile Device troubleshooting and configuration (Android and IOS)

• Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)

• Intune/Azure AD experience

• Identity management including multifactor authentication setup

• PC migration, application installation, and data copy

• Service NOW incident and request management

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