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    Guest Service Agent/Relief Night Audit - New York, United States - Lumahotels

    Lumahotels
    Lumahotels New York, United States

    3 weeks ago

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    Description

    ** Guest Service Agent/Relief Night Audit**

    **Job Category****:** Front Office **Requisition Number****:** GUEST005416 Showing 1 location **Job Details**

    **Description**

    JOIN OUR DYNAMIC TEAM

    LUMA is seeking an experienced Front Desk Agent/Relief Night Audit to join our team

    The Front Desk Agent/Relief Night Audit is responsible for ensuring the front desk is running efficiently while maintaining a high level of service to our guests. Responsible to provide our guests with excellent service at the front desk from making the reservation to departure. Responsible for the night audit activities of the hotel and to ensure the safety and wellbeing of our guests & employees. Complete the daily audit and balance all department accounts. Ensure all postings and any remaining charges are accurate on guests folios. Reconciles room and tax audit and post room and tax to all occupied rooms. Balance POS and PMS systems and close the day. Completes reports for management.

    **Flexible schedule required Position requires to work AM, PM and ON, weekends and holidays depending on business in the hotel.**

    Job Duties:

    Front Desk Agent/ Night Audit Relief

    1. Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process.

    2. Resolve guest problems and complaints.

    3. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.

    4. Sell guest rooms, food & beverage outlets and seasonal hotel promotions.

    5. Communicate with other hotel departments to maintain a high level of guest satisfaction.

    6. Promote local attractions to guests.

    7. Assist with reservations as needed.

    8. Notify management of any pertinent information related to shift activities.

    9. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure guest satisfaction.

    10. Be a Team Player and encourage the teamwork attitude among staff.

    11. Balance all department accounts.

    12. Reconcile front desk postings and investigate discrepancies.

    13. Run End of Day reports for both POS and PMS systems. Closes the day.

    14. Completes Night Audit reports and distributes accordingly.

    15. Adhere to policies regarding handling of employees cash bank and keep secure at all times.

    16. Be knowledgeable in all hotel emergency procedures.

    17. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

    18. Ensures total guest satisfaction.

    19. Follow supervisors instructions and performs other duties as directed or assigned.

    *LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email HRD, Nathalie Luciano at to let us know the nature of your request.*

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Required**

    **2 years:** Minimum 2 years' customer service experience and night audit

    **Licenses & Certifications**

    **Required**

    Fire Safety Director NY

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