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Local Host, Spring Hill - Veriu Group
Description
**Local Host, Spring Hill**
Casual
Brisbane | Local Host | $28.08 plus penalties **Job Location**
Punthill Spring Hill **Job Title**
Local Hosts (Guest Service Agent)
From humble beginnings, our hotel brand was founded out of a passion for connecting travellers to the authenticity of a location. Today, we are a multi-brand accommodation group operating 17 (and growing) hotels across Queensland, New South Wales and Victoria.
At Veriu Group, we are all about people
Providing the best guest experiences
Placing trust in our team & learning from them
Helping you be your best self
**BENEFITS**
Ample long-term growth opportunities as we open 80 new hotels by 2030
Comprehensive onboarding plan & ongoing support so youre set up for success and a long-term career
Accelerated trainee management program to get you from Supervisor to Hotel Manager in 12 months
Job security (even throughout the lockdowns)
High performing culture that values relationships & individuality
Referral bonus if you refer your friends to work with us (Up to $1000)
Attractive *U-Perks* Program
Flexible hours across the week to suit your outside commitments and no overnight shifts
Discounts on accommodation across our network (QLD, NSW & VIC)
Small team and the opportunity to make a true impact
**ROLE**
First impressions are everything And as a Local Host (Guest Service Agent), you will have the opportunity to create lasting memories for every Guest.
Duties in a nutshell:
Report directly to the Hotel Manager
Provide a high level of guest services at all touchpoints (check-in, check-out, during stay)
Provide resolutions to complaints and problems
Identify new ways to leave guests with lasting memorable experiences
Respond to emergency situations in a safe and professional matter
Identify & explore new sales leads