Jobs
>
Dallas

    Front Desk Supervisor - Dallas, United States - The Element Hotel Gaston

    The Element Hotel Gaston
    The Element Hotel Gaston Dallas, United States

    1 week ago

    Default job background
    Description
    Raines Co. - Your Future is Now

    Position Summary:
    The Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities.
    We offer


    Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

    Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels.

    Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

    Essential Functions

    Ensures Outstanding customer care at all times

    Maintains a friendly, professional, cheerful, and courteous demeanor at all times

    Accurately answers inquiries from potential guests and accepts hotel reservations

    Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency

    Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion

    Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service

    Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation

    Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

    Allocates rooms to expected arrivals after checking the guests preferences and special requests

    Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)

    Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner

    Handles group arrivals and market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct

    Controls cash transactions at the front desk and maintains complete responsibility for personal bank

    Participates in setting yield management strategies, marketing programs and rates

    Ensures Front desk log (book or system) is always updated and acted upon

    Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD

    Assists all departments in servicing the guests especially during high volume periods

    Takes responsibility in the absence of the Front Office Manager/Assistant General Manager

    Produces hotel front desk schedules

    Participates in the budget and forecast reporting

    Ensures time and attendance policies and payroll are accurately reflected

    Qualifications

    Front Desk Agent, customer service representative, or similar guest-facing experience with supervisory experience

    Proficient in Microsoft Office or similar computer applications

    Prior supervisory experience preferred

    Experience with brand or property specific PMS, M3, Efficenter, Quore, PBX and other hotel related systems preferred

    Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice

    Must speak English fluently

    Must have excellent written and oral communication skills

    Mathematical skills include basic math, percentages and variances

    Problem solving, reasoning, supervising and motivating

    Ability to multi-task and interact with people under pressure


    Raines is proud to be an Equal Opportunity EmployerWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace.

    We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

    This description is a summary of primary responsibilities and qualifications.

    The job description is not intended to include all duties or qualifications that may be required now or in the future.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Pre-employment background check required.
    #J-18808-Ljbffr
  • The Element Hotel Gaston

    Front Desk Supervisor

    3 days ago

    The Element Hotel Gaston Dallas, United States

    Raines Co. - Your Future is Now · Position Summary: The Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities. · We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee ...

  • The Element Hotel Gaston

    Front Desk Supervisor

    1 week ago

    The Element Hotel Gaston Dallas, United States

    Job Description · Job DescriptionRaines Co. - Your Future is Now · Position Summary: The Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities. · We offer Medical/Dental/Vision benefits, a generous PTO program, points base ...

  • Sonesta International Hotels

    Front Desk Supervisor

    2 weeks ago

    Sonesta International Hotels Dallas, United States

    Sonesta ES Suites is a surprisingly different and welcoming extended stay hotel brand where guests can easily relax, get some work done and hang out in our local community. We work hard to build meaningful relationships with our colleagues and guests Front Desk, Supervisor, Hotel ...

  • Triumph Financial

    Service Desk Supervisor

    2 days ago

    Triumph Financial Dallas, United States

    Join TriumphX · TriumphX, a member of the Triumph Financial portfolio of brands, provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands - TriumphPay, Triumph and TBK Bank - via a shared service model. We'r ...

  • The Village Dallas

    Front Desk Supervisor

    6 days ago

    The Village Dallas Dallas, United States

    The Front Desk Supervisor at The Drey Hotel will oversee the daily operations of the front desk, ensuring the highest level of guest satisfaction and efficient service. This role requires a proactive, detail-oriented individual with excellent leadership and communication skills. ...

  • HEI Hotels & Resorts

    Front Desk Supervisor

    1 week ago

    HEI Hotels & Resorts Dallas, United States

    About Us · Welcome to Hotel Crescent Court, with undeniable charm that is quintessentially Texan, we meld Dallas sophistication and heritage into an experience that is uniquely Hotel Crescent Court. With our immersive spa, renowned dining, and serene pool just moments away from t ...

  • the now corporation

    Front Desk Supervisor

    3 days ago

    the now corporation Dallas, United States

    What Employees Value about the Now: Sales Commissions · Growth Potential · Excellent Medical, Dental, Vision and life insurance plans for all full-time employees · Substantial discounts on products · 401k Retirement Plan after 1 year · Free massages · Discount massages for ...

  • the now corporation

    Front Desk Supervisor

    2 days ago

    the now corporation Dallas, United States

    What Employees Value about the Now: · Sales Commissions · Growth Potential · Excellent Medical, Dental, Vision and life insurance plans for all full-time employees · Substantial discounts on products · 401k Retirement Plan after 1 year · Free massages · Discount massages f ...

  • AccorHotel

    Front Desk Supervisor

    3 days ago

    AccorHotel Dallas, United States

    Company Description · Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, ...

  • Sonesta International Hotels

    Front Desk Supervisor

    1 week ago

    Sonesta International Hotels Dallas, United States

    Job Description Summary · Sonesta ES Suites is a surprisingly different and welcoming extended stay hotel brand where guests can easily relax, get some work done and hang out in our local community. We work hard to build meaningful relationships with our colleagues and guests. E ...

  • FAIRMONT

    Front Desk Supervisor

    1 week ago

    FAIRMONT Dallas, Texas, United States Permanent

    Job Description · Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. · Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. · Anticipate guests' needs, respond promptly and ack ...

  • NewcrestImage

    Front Desk Supervisor Starting

    5 days ago

    NewcrestImage Dallas, United States

    ** Front Desk Supervisor **Starting $15-$16**** · **Job Category****:** Hourly Field Positions **Requisition Number****:** FRONT003942 Showing 1 location **Job Details** · **Description** · NewcrestImage is hiring a Front Desk Supervisor for our amazing Springhill Suites by Ma ...

  • Rosewood Hotel Group

    Mansion Front Desk Supervisor

    3 weeks ago

    Rosewood Hotel Group Dallas, United States

    Job summary - · • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. · Essential Duties and Responsibilit ...

  • Sonesta Hotels

    Front Desk Supervisor

    2 weeks ago

    Sonesta Hotels Irving, United States Full time

    Description · DUTIES AND RESPONSIBILITIES : · Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. · Ensure all staf ...

  • Omni Hotels

    Front Desk Supervisor

    1 week ago

    Omni Hotels Irving, United States Full time

    Location · Las Colinas Hotel · Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resor ...

  • Aimbridge Hospitality

    Front Desk Supervisor

    2 days ago

    Aimbridge Hospitality Addison, United States

    Location ** Front Desk Supervisor** · Property Homewood Suites Addison Posted Date 3 weeks ago(11/9/2021 11:43 PM) ID US-TX-Addison Category Front Office/Guest Services Type Regular Status Full-Time ** Job Summary** · The Front Desk Supervisor is responsible for assisting the F ...

  • Aimbridge Hospitality

    Front Desk Supervisor

    1 week ago

    Aimbridge Hospitality Arlington, United States

    Job Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...

  • Fairfield Plano

    Front Desk Supervisor

    3 weeks ago

    Fairfield Plano Plano, Texas, United States Permanent

    Job Summary: · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...

  • Moody

    Front Desk Supervisor

    1 week ago

    Moody Fort Worth, United States

    At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach hig ...

  • Extended Stay Fort Worth Med Center

    Front Desk Supervisor

    2 days ago

    Extended Stay Fort Worth Med Center Fort Worth, United States

    Job Summary: · Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Serv ...