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    Regional Production Planning Manager - Denver, United States - CANPACK Group

    CANPACK Group
    CANPACK Group Denver, United States

    1 week ago

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    Description


    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.

    Come join the excellence

    Overview


    TNS has an opportunity for a customer support professional to join our Customer Care team in providing technical and customer support for the telecommunications products and services that we offer, including our Call Guardian spam call protection service.


    The CSR will interact via e-mail and telephone with employees of telecommunications companies that are seeking to resolve issues for their subscribers.

    The CSR will also interact with companies that are being flagged as potential spammers and wish to appeal this rating.

    This role is hybrid, with 3 days per week in our Olympia WA office.

    Responsibilities


    This position involves opening trouble tickets, performing initial troubleshooting and investigation, escalating tickets to other teams as needed, and seeing tickets through to final resolution and closure.


    Required Qualifications:
    One or more years of experience working in a customer support environment
    Proficiency with Microsoft Office applications such as Word, Excel, and Outlook
    Strong written and verbal professional communication skills
    Ability to accurately type 40+ words per minute
    For this role, we anticipate paying $18 - $22 per hour. Any compensation range provided for a role is an estimate determined by available market data.

    The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

    TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.

    Qualifications


    Desired Qualifications:
    Bachelor's degree or equivalent experience
    Previous experience with telecommunications services
    Familiarity with computer networking

    If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

    TNS is an equal opportunity employer.

    TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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