- Provide IT support for clients remotely or at a client site.
- Find fixes, workarounds, and final solutions by troubleshooting issues while providing exemplary customer service.
- Must be technically capable and a self-starter with strong organizational and customer service skills.
- May be required to travel to client sites.
- Install and configure hardware and software.
- Respond to tickets in accordance with SLA guidelines.
- Record, track, and document request problem solving process including actions taken through to the final resolution.
- Respond in a timely manner to requests and issues.
- Repair and replace equipment as needed.
- Provide onsite and remote support to end users.
- May be required to set up new workstations for users (deploying equipment, checking over account setups).
- Customer service mentality
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Reliable
- Solid understanding of computers, networks and software
- Experience using MS Office applications: Word, Excel, Outlook
- High attention to detail
- Previous experience with ConnectWise or other ticketing system
- Ability and willingness to travel to client sites as needed.
- Ability and willingness to work in a collaborative team environment.
- Ability and willingness to quickly learn new technology and software.
- Ability to lift 50 lbs.
- Must pass criminal background check and drug screening.
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Technical Systems Analyst - Kansas City, United States - Integrity IT Solutions
Description
Job Description
Job DescriptionSalary: 38k - 50kHere we grow again
Integrity IT Solutions is looking for a full-time Technical Systems Analyst to join our expanding team.
About Us
Integrity IT Solutions is a values-based IT Support company. Located in Union Station Kansas City, we support small-medium size companies throughout the region for all their technology needs.
A deep commitment to our core values, our clients, and each other is what sets Integrity IT Solutions apart from most organizations. Our values set a high bar that brings unity through commitment. We are easy-going. We take our work seriously and work hard, but we laugh, joke, and enjoy being together.
About the Role
This is much more than a simple helpdesk or call center role. You can expect a blend of technical support and services, system administration, technical project work, and more.
As such, the Technical Systems Analyst is expected to model professionalism with stellar communication skills, interfacing with clients and team members both on-site and online. Daily activities include a wide variety of tasks with varying levels of complexity, assigned based on the engineer's experience, background, and knowledge scope.
Job Overview
Desired Attributes and Experience
About You
You are Humble. You are Hungry. You are Smart. You learn quickly, enjoy tackling new challenges, love a fast-paced environment, you can effectively multitask, you are personable, you have empathy for client's challenges and technology pain points, you are a great communicator, new challenges do not scare you, you are a self-starter, and you are always looking for new ways to improve workflow. Most importantly, you share our Core Values.
Full Time Perks
There are many perks about working for Integrity IT Solutions. For instance, we offer medical, dental and vision benefits, 401(k), paid time off, covered parking and a great Team atmosphere.
This is not a virtual (remote) position.
