System Analyst - Kansas City, United States - K12itc Listed on Inc.

K12itc Listed on Inc. Kansas City, United States

3 weeks ago

Description

Who is Menlo?
Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide.

We know when organizations like schools spend less time on making technology work, they can spend more time doing the things they do best, like educating children.

And when educators can focus on the children, we help them achieve their goal of life transformation.

From our roots as a startup, we've evolved into a firmly established corporation while retaining the hunger and drive of our entrepreneurial beginnings.

At Menlo, our mission is to go beyond "good enough" and provide groundbreaking technology solutions that shape a better future for both our clients and the generations to come.

About the job

Become an integral part of Menlo's dynamic team as a System Analyst, contributing your expertise to shape the future of technology solutions.

In this role, you'll engage with clients to optimize client experience with Menlo's customized systems, automation, and complex problems as they arise.

As a System Analyst at Menlo, your impactful contributions will directly enhance education and communities, and you'll be part of a collaborative team dedicated to continuous learning and innovation.

If you're ready to make a meaningful contribution in a rapidly expanding company that values your skills and determination, Menlo is the place for you.

Requirements

You Will:
Connect with clients utilizing remote software to get first-call resolution

Receive calls, chats and support tickets from customers resolving tickets in a timely manner and independently managing your ticket queue.

Take ownership of issues and troubleshooting from beginning to end
Provide high-quality end-user technical support, related to enterprise software and hardware
Provide investigation, diagnosis, resolution, and recovery for hardware/software problems
Identify and solve issues related to system performance and functionality
Log and track problems, proactively maintain problem tracking databases as part of the problem resolution process
Manage and contribute to projects, ensuring they align with organizational goals
Create and maintain detailed documentation for system configurations and processes
Recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low

You Have:
Associate's/Bachelor's degree or relevant work experience in place of degree
2+ years of recent experience in technology, service desk, or helpdesk
An understanding of networking concepts and protocols: TCP/IP, DHCP, DNS
Strong analytical and critical thinking skills
Strong oral and written communication skills, with both incoming calls, chat, and our ticketing system for our internal user base
Time management skills to meet project deadlines
Understanding of cybersecurity principles and best practices

Ideal:
CCNA Certification, and/or Network+ Certification

Ideal:
Mac OS, Windows Devices, Google Admin, Cisco Phones, VOIP, O365, printer management

What We Offer:
401(k) retirement plan with company matching
Supportive time off including paid volunteer days and company holidays
Medical/Dental/Vision healthcare benefits including dependent plans & HSA/FSA offerings
Wellness reimbursement to nurture employees' minds and bodies
We pride ourselves on Community and host exciting company outings and events

#J-18808-Ljbffr

System Analyst

3 weeks ago

Menlo Kansas City, United States

Who is Menlo? · Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can spend more time doing the things they do best ...
Systems Analyst

1 week ago

State of Maine Kansas City, United States

Systems Analyst (Remote Role) · Job Description. · Top 3 Skills: · Data Analysis · Requirement Gathering · Collaboration · Job Duties: · The State of Maine Application Development Group in support of the Department of Education is currently looking for a Systems Analyst to help ...
System Analyst

2 weeks ago

Menlo, Inc. Kansas City, United States

Job Description · Job DescriptionDescription:Who is Menlo? · Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can ...
System Analyst II

1 week ago

Menlo Kansas City, United States

Who is Menlo? · Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can spend more time doing the things they do best ...
System Analyst II

1 week ago

Menlo, Inc. Kansas City, United States

Job Description · Job DescriptionDescription:Who is Menlo? · Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can ...
Technical System Analyst

3 weeks ago

Numeric Technologies Kansas City, United States

Hi, · Title: Technical Systems Analyst · Location: Kansas City, MO · Duration: Long term contract · Description: · Research issues, develop recommendations and actively engage product teams to develop solutions to business and technology problems. · Work closely with operational ...
System Analyst II

1 week ago

Menlo Kansas City, United States

Who is Menlo? · Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can spend more time doing the things they do best ...
Technical Systems Analyst

2 weeks ago

Integrity IT Solutions Kansas City, United States

Job Description · Job DescriptionSalary: 38k - 50k · Here we grow again · Integrity IT Solutions is looking for a full-time Technical Systems Analyst to join our expanding team. · About Us · Integrity IT Solutions is a values-based IT Support company. Located in Union Station Kan ...
Business Systems Analysts

3 weeks ago

Diverse Lynx Kansas City, United States

Business Systems Analysts: Provide Operational and Business teams with extensive Wireless Industry guidance in support of Customer Journeys, Functional Requirements · Convert Customer Journeys to Functional Requirements · Document Functional Requirements documents · Review of ...
Business System Analyst

3 weeks ago

Canadian Pacific Kansas City, United States

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Can ...
Operations Systems Analyst

3 weeks ago

Primary Talent Partners Kansas City, MO, United States

Primary Talent Partners has an open 12 month contract for a large financial client of ours in the Kansas City, MO area · *Shift: 6am-6pm Sunday-Tuesday & every other Wednesday · Monitors the Client networking environments to ensure a consistently high level of service at all tim ...
System Analyst

3 weeks ago

Menlo Kansas City, United States

Who is Menlo? · Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can spend more time doing the things they do best ...
Systems Analyst

3 weeks ago

Oscar Kansas City, United States

Job Description Overview: · The Systems Analyst plays a pivotal role in understanding and addressing business objectives and challenges by leveraging their expertise in systems analysis, data interpretation, and technology solutions. This individual will collaborate closely with ...
Business Systems Analyst II

4 weeks ago

Honeywell Kansas City, United States Full time

Duties and ResponsibilitiesDemonstrates project management skills and may serve as a lead on projects. · Analyzes existing applications and processes to identify weaknesses and develop opportunities for improvements. · May oversee or lead the evaluation and selection process for ...
SAP MM Business Systems Analyst

5 days ago

Magee Resource Group Kansas, United States

Magee Resource Group has partnered again with our direct client in the food product manufacturing industry located in the Midwest. They looking to hire a permanent, full-time SAP MM Business Systems Analyst to join their team. This person will transform business requirements into ...
System Analyst

2 weeks ago

Menlo Kansas City, United States

Who is Menlo? · Menlos purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can spend more time doing the things they do best, ...
Systems Analyst

2 weeks ago

Contact Government Services LLC Kansas City, United States

Systems Analyst (Data Analytics)Employment Type: Full-Time, Mid-LevelDepartment: Information TechnologyAs a CGS Systems Analyst, you will be doing the work of setting up Oracle databases in a UNIX environment, including designing, implementing, troubleshooting, populating, mainta ...
Business Systems Analyst II

1 day ago

Honeywell Kansas City, United States

Duties and Responsibilities · Demonstrates project management skills and may serve as a lead on projects. · Analyzes existing applications and processes to identify weaknesses and develop opportunities for improvements. · May oversee or lead the evaluation and selection proces ...
Systems Application Analyst, Experience

2 weeks ago

Federal Reserve Bank of Kansas City Kansas City, United States

Company Federal Reserve Bank of Kansas CityWhen you join the Federal Reserve-the nation's central bank-you'll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerg ...
Systems Application Analyst, Experience

1 day ago

Federal Reserve System Kansas City, United States

Company · Federal Reserve Bank of Kansas City · When you join the Federal Reserve—the nation's central bank—you'll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and ...