- Analyze customer complaints and secondary data to identify significant quality issues by manufacturing location using Pareto charts.
- Collaborate with local leadership to implement corrective actions, enhance quality control procedures, and conduct audits to improve customer satisfaction.
- Maintain process capabilities, implement proactive controls, and optimize process efficiency to address identified issues.
- Serve as the primary quality liaison for major customers and suppliers, facilitating specification development, root cause analysis (RCA), and permanent corrective actions (PCAs).
- Ensure compliance with documented quality management systems and procedures.
- Adhere to reporting requirements of specific customers, including 8Ds, Corrective Action Reports (CARs), and other customer-specific systems.
- Champion Advanced Product Quality Planning (APQP) to drive quality improvement and product validation processes.
- Develop and implement improved business procedures to enhance organizational efficiency and communication.
- Collaborate with IT to improve access to quality data and proactively identify trends to prevent issues.
- Continuously improve the quality management system and ensure compliance with customer QMS, 3rd Party, and Process Audits.
- Oversee internal audits to ensure control plan adherence and data availability for root cause analysis.
- Implement workflow software to automate interdepartmental tasks and improve process efficiency.
- Provide leadership to develop and maintain quality specifications and ensure compliance with customer requirements.
- Participate in the startup and qualification of new equipment/processes to prevent quality issues.
- Provide necessary information to assist company leadership, supervisors, and managers in performing their job requirements.
- Lead assigned projects, manage tasks and milestones, and report progress.
- Demonstrate self-initiative and leadership.
- Knowledge of Six Sigma, Lean Manufacturing, and PPAP (Production Part Approval Process) methodologies.
- Proficiency in Microsoft Office Suite.
- Strong analytical and problem-solving skills.
- Excellent organizational skills with the ability to manage multiple projects and deadlines.
- Detail-oriented and quality-focused.
- Ability to take self-initiative and provide leadership.
- Ability to walk and stand for extended periods.
- Bachelor's degree in Mechanical, Industrial Engineering, or similar field (preferred).
- Minimum of 10 years of experience in a quality engineering role, including experience managing direct reports.
- Up to 50% travel required, with a minimum of 25%.
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Director of Quality - Reidsville, United States - Capabilix
Description
Job Description
Job DescriptionOnly Textiles, Furniture, Bedding or Closely Matching Industries.
We are seeking a highly motivated and experienced Quality Engineering Leader to join our growing team. In this role, you will play a critical role in ensuring the highest quality products and customer satisfaction by leading and implementing comprehensive quality initiatives.
Responsibilities:
Skills Required:
Desired Education/Experience:
Travel Required:
Join our team and make a difference We offer a competitive salary and benefits package.