-
Client Success Manager
1 week ago
Lytx San Diego, United StatesWhy Lytx: · At Lytx, we're passionate about our work and inspired to help make our roadways safer. As a Trial Success Manager (TSM) you'll work closely with our Mid-Market Sales teams to help demonstrate the capabilities of our video safety and video telematic solutions to trial ...
-
Client Success Manager
1 week ago
Vets Hired San Diego, United StatesAbout the job Client Success Manager · Position Summary: · The Client Success Manager is responsible for ensuring that we deliver consistent, quality care to our clients. The Client Success Manager is responsible for maintaining accurate and up-to-date client care plans through ...
-
Customer Success Manager
5 days ago
Philips San Diego, United StatesThe Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, responds to changing customer expectations, develops new opportunities an delivery world class customer experiences. This role ensures end to end orchestratio ...
-
Customer Success Manager
2 weeks ago
9amHealth San Diego, United StatesWhat it is · We are looking for a motivated self-starter to join the Customer Success team as a Customer Success Manager. · As a CSM at 9amHealth, your core responsibility is helping our clients implement and/or sell the 9amHealth solution to their employees, members, and clien ...
-
client success manager
1 week ago
Lytx San Diego, CA, United StatesWhy Lytx: · At Lytx, we're passionate about our work and inspired to help make our roadways safer. As a Trial Success Manager (TSM) you'll work closely with our Mid-Market Sales teams to help demonstrate the capabilities of our video safety and video telematic solutions to trial ...
-
Customer Success Manager
1 week ago
Sendlane San Diego, United StatesWe're Sendlane, an established SaaS provider disrupting the eCommerce industry by unifying the marketing tech stack for DTC brands with a unified approach to email, SMS, and reviews. If you're reading this, you're at least considering ditching your current gig and leveling up. Lo ...
-
Client Success Manager
1 week ago
Hubstaff San Diego, United StatesClient Success Manager (LATAM Candidates only) · full time · Hello there If you're browsing through this, chances are you're just the person we've been looking to bring on our team as a Client Success Manager at Assistant Launch. We are not just seeking a professional; we are o ...
-
Customer Success Manager
1 week ago
Money Fit by DRS San Diego, United StatesWhat it is · We are looking for a motivated self-starter to join the Customer Success team as a Customer Success Manager. · As a CSM at 9amHealth, your core responsibility is helping our clients implement and/or sell the 9amHealth solution to their employees, members, and client ...
-
Customer Success Manager
1 week ago
Trigenx San Diego, United StatesJob Description · Job Description · Hybrid/Remote Position · In this role you will: · Own customer relationships, acting as their primary point of contact and trusted advisor. · Define customers' business objectives, challenges, and requirements to identify value-added solutio ...
-
Client Success Manager
1 week ago
Hubstaff San Diego, United States Full time**What is this role all about? ** · Hello there If you're browsing through this, chances are you're just the person we've been looking to bring on our team as a Client Success Manager at Assistant Launch. We are not just seeking a professional; we are on a quest to find a unique, ...
-
Customer Success Manager
5 days ago
Trigenx San Diego, United StatesJob Description · Job DescriptionHybrid/Remote Position · In this role you will: · Own customer relationships, acting as their primary point of contact and trusted advisor. · Define customers' business objectives, challenges, and requirements to identify value-added solutions an ...
-
Customer Success Manager
1 day ago
ASI, inc San Diego, United StatesJob Description · Job DescriptionAs a Customer Success Manager, you help create the energy and excitement surrounding our clients' products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unm ...
-
customer success manager
4 days ago
Inveterate San Diego, United StatesJob Description · Job DescriptionHi, we're Inveterate, a SaaS startup that's revolutionizing loyalty for eCommerce brands by giving merchants the ability to launch paid membership programs on their storefronts. Our team of eCommerce veterans has worked across every facet of the i ...
-
Customer Success Manager
7 hours ago
Rev San Diego, United StatesJob Description · Job DescriptionThe Company: · Rev powers sales and marketing teams to discover the best fit prospects that are most likely to become their next best customers. The world's best B2B sales and marketing organizations, including ZenDesk, Oracle, and 7 of the top 10 ...
-
Customer Success Manager
1 day ago
ASI, inc San Diego, United StatesJob Description · Job DescriptionAs a Customer Success Manager, you help create the energy and excitement surrounding our clients' products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unm ...
-
Customer Success Manager
6 days ago
Trigenx San Diego, United StatesJob Description · Job DescriptionHybrid/Remote Position · In this role you will: · Own customer relationships, acting as their primary point of contact and trusted advisor. · Define customers' business objectives, challenges, and requirements to identify value-added solutions an ...
-
Customer Success Manager
3 weeks ago
Own Company San Diego, United States Full time· Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper ...
-
Senior Client Success Manager
6 days ago
Zego San Diego, United StatesAbout the role: · The Senior Client Success Manager (CSM) is a senior-level position, delivering against agreed upon success plans with our clients by empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on their behalf ...
-
Senior Customer Success Manager
6 days ago
Global Payments San Diego, United StatesEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Senior Customer Success Manager
1 week ago
Global Payments San Diego, United StatesEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
customer success manager - San Diego, United States - Inveterate
Description
Job DescriptionJob Description
Hi, we're Inveterate, a SaaS startup that's revolutionizing loyalty for eCommerce brands by giving merchants the ability to launch paid membership programs on their storefronts.
Our team of eCommerce veterans has worked across every facet of the industry - from brands to agencies to SaaS.
We've experienced it all so we empathize with the challenges merchants are facing and understand the difficulties in executing effective programs.
We are super focused on our vision and the processes and financial goals that will get us there.We're looking for a Sr. Customer Success Manager to join our Customer Success Team.
As the 2nd member of the CS team, you'll play an integral role in onboarding our first 75 customers and ensuring their continued success in building paid membership programs.
As an expert on the platform, you'll help clients get the most value out of it, but that's expected.What's special about your role is you'll act as an external agency for our white-glove merchants, providing strategic guidance around loyalty program benefits, marketing inclusion, and overall growth opportunities.
If you know the Shopify ecosystem, thrive in a fast-paced environment, and aren't afraid to be the one paving the way we should talk.
You'll be a critical part of building out the Customer Success infrastructure and processes: measurement tools, department and merchant KPIs, knowledge base build-out, educational content creation, onboarding processes, QBRs, and more.
Over time your role will expand to manage a portfolio of 50+ white-glove merchants within your own "pod." You'll be responsible for recruiting, leading, and developing jr.
talent and a key part of growing the Customer Success department.Responsibilities:
Achieve onboarding targets for speed and scale through effective use of the onboarding playbook, customizing as needed to meet individual merchant needs.
Exceed monthly and quarterly retention targets by deepening relationships with our existing merchants, identifying opportunities, addressing risks, and delivering solutions to improve the success of their membership programs.
Play a critical role in building out the Customer Success infrastructure and processes: measurement tools, department, and merchant KPIs, knowledge base build-out, educational content creation, onboarding processes, QBRs, and more.
Eventually manage a portfolio of 50+ white-glove merchants within your own "pod." You'll be responsible for recruiting, leading, and developing jr.
Maintain accurate CRM accounts, contacts, and activities daily.
Collaborate across the organization, especially with Product, Sales, Operations, and the CEO to get shared merchant feedback that will inform growth strategies.
Serve as primary contact and advisor for your merchants throughout the life of their membership program.
Other duties as discovered and required by Inveterate.
Characteristics required to succeed:
Empathetic:
You think like your merchants, anticipate needs, find opportunities, and embrace that your success is dependent on theirs.
Accountable:
You own your role in Inveterate's success, you're prepared to establish, maintain, and evolve CS processes, and bring a point of view about what's needed to operate efficiently at our stage.
You expect the same from your teammates.Adaptable:
You thrive in an uncertain, ever-changing, and fast-paced start-up environment by modifying, responding to, suggesting, and integrating change with minimal personal resistance.
Positive:
You have excellent interpersonal, verbal, and written communication, an overall clear communication style, and a positive attitude.
Requirements:
5+ years of collective experience across eCommerce, digital marketing, or customer experience at a brand or agency
Prior success in an early-stage or high growth environment where you've played a role in carving the path and creating the playbook.
A drive to work hard and WIN BIG
Shopify Plus and HubSpot CRM experience are a plus
Inveterate Benefits & Perks:
Competitive salary + bonus potential
Health/Dental/Vision
PPO
Fully remote work with the ability to live anywhere in N. America so long as you have reliable Internet access.
Flexible Schedule - we realize you have families, friends, and interests outside of work. Handle your work when it makes sense for you. Just respect team commitments and be accountable for your responsibilities.
Unlimited PTO - Take what you need when you need it and really disconnect when you go. Then reap the benefits.
Opportunity to carve out your own path. We're brand new and we're going places together.
Access to an incredible network through our leadership team, investors, and advisors.
#J-18808-Ljbffr