Jobs
>
Airway Heights

    front desk/reservation manager - Airway Heights, WA, United States - Northern Quest

    Northern Quest
    Northern Quest Airway Heights, WA, United States

    3 weeks ago

    Default job background
    Description

    Hiring Preference:
    The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.

    It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants


    At-Will Employment:
    Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians


    Drug Testing:
    The Kalispel Tribe of Indians is a drug-free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.


    Background Investigation:
    All candidates and employees may be subject to a background investigation.

    Kalispel Hospitality:
    Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

    Job Description


    • Ensures compliance with the Kalispel Tribe of Indians Internal Controls and Northern Quest Resort and Casino Policies and Procedures.
    • Develops policies and procedures to ensure compliance with Tribal, State, Federal and NIGC regulations and ensure an adequate internal control system is in place.
    • Works directly with the Front Office Manager and the reservation system availability to ensure the maximum revenue generation, while not turning rooms away in a low occupancy period.
    • In conjunction with the Front Office Manager and Revenue Manager establish recommended applicable rates and other restrictive conditions far in advance to the dates in question.
    • Monitoring inventory to third-party vendor for rooms sales on the world wide web (GDS).
    • Work closely with Director of Loyalty Marketing to host player's club programs.
    • Create leisure packages which contain components of resort amenities in conjunction with the Front Office Manager and Revenue Manager.
    • Responsible for maintaining a consistent, regular good attendance record.
    • Ensure control/protection of company assets.
    • Develop Key Performance Indicators (KPI's) to maximize revenue growth and efficiencies within Reservation Department.
    • Supervises PBX /Reservations Supervisors, Group Coordinator, and Front Desk Supervisors.
    • Staff the Reservations Department according to call volume and the Front Desk Department according to arrivals and departures and ensure the accuracy and timely submittal of the department's work schedules.
    • Conduct interviews, reviews, and disciplinary action as necessary.
    • Works closely with the Direct of Sales, Group Coordinator, and Sales Managers to control group blocks.
    • Familiar with all yield management principles.
    • Disseminate special request information to appropriate departments.
    • Ensure that all new and existing Agents are being supervised on scripted techniques.
    • Ensure properly trained team members are present to service the guest and that the necessary timely performance of hotel interrelated functions are expeditiously completed.
    • Monitors the selling technique of the team members and implements/follows-through with corrective measures.
    • Design and maintain an Up-Sell Program
    • Daily and weekly payroll monitoring to ensure maximum productivity and service, while staying within budgetary guidelines.
    • Completes all dates/prioritized goals and objectives in a timely manner.
    • Maximizes office productivity through proficient use of appropriate software applications.
    • Assists in developing office budget and initiates cost reduction programs.
    • Ensures department presents a friendly, professional non-rushed approach when answering phones and working with guests.
    • Assume responsibility of hotel master keys.
    • At the beginning of the shift, familiarize self with the following:
    • Room situation in the hotel
    • Staffing for day's arrival/departures
    • VIP arrivals & departures
    • Meet with Front Desk Supervisors and discuss:
    • VIP/Pre-registration/Tour
    • Group arrivals/departures
    • The day's activities, special projects, and items to be conveyed to the Front Office Team Members
    • Inventory strategy
    • Follow and enforce proper cash handling procedures.
    • Review Credit Report and act on appropriate accounts.
    • Ensure that computer system is monitored and follow through on any corrections necessary with Date Processing and the night audit process.
    • Adhere to department, AAA and Forbes standards
    • Create a four-diamond / four-star image and promote goodwill for Northern Quest Resort and Casino.
    • Ensures all guarantees, advance deposits, cancellations, and waitlists are handled according to Front Office Department procedures.
    • Deals with guest complaints/requests expeditiously when approached.
    • Performs daily tours of the areas of responsibility to ensure professional appearance, cleanliness, and saleable presentation is well maintained.
    • Knowledgeable of all gaming amenities and terminology.
    • Knowledgeable of Camas Club procedures.
    • Knowledgeable of packages, rates, and promotions resort wide.
    • Has a full knowledge of the Property Management System and all reports it generates.
    • Has a full knowledge of the Casino Management System to the extent of user access.
    • Is knowledgeable of all emergency procedures, fire alarm operations, and is able to take charge in an emergency, if needed.
    • Knowledgeable of all federal and local laws as they relate to and govern the operation of the hotel.
    • Advises the Front Office Manager of, and protects against any liability possibilities.
    • Ensures that OSHA regulations are complied with, within the department and/or division.
    • May be required to be a panelist for the Internal Review Hearings.
    • Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
    • This job description does not list all of the duties of this position. You may be instructed by the Front Office Manager or senior Management to perform other duties as assigned.
    Supervisory Responsibilities

    Directly manages 5-7 supervisors in the Front Office areas.

    Education, Experience & Other Requirements


    • Bachelor's degree (B.A.) from a four-year college or university in a related field preferred.
    • Six years related experience and/or training; or equivalent combination of education and experience.
    • Experience in a 150+ room four star/four diamond hotel a plus
    • Payment Card Industry Training
    • Job offer contingent upon successful completion of background check and pre-employment screening.
  • Lithia Motors

    Automotive Sales Desk Manager

    2 weeks ago

    Lithia Motors Spokane, United States

    Dealership: · L0051 Camp Chevrolet · Camp Chevrolet - Spokane · We are part of Lithia Motors, a Fortune 200, publicly traded (NYSE: LAD) company that is on the fast track to even more success and development. Being one of the largest dealership groups in America, there are man ...

  • Speech Improvement Center

    Front Desk Receptionist

    3 weeks ago

    Speech Improvement Center Sun Valley, United States

    **Job description** · **This is not a remote position.** · We are currently seeking a dynamic individual to take on the role of receptionist. We are looking for a vibrant, motivated, and creative individual with the ability to multitask and who has a strong attention to detail. T ...

  • Elevate Health Center

    Front Desk Receptionist

    1 week ago

    Elevate Health Center Sun Valley, United States

    **Receptionist Job Posting** · We are seeking a friendly, organized, and professional Front Desk Receptionist to join our team. As the first point of contact for our patients, you will play a crucial role in creating a positive and welcoming environment. Your exceptional customer ...

  • Fresenius Medical Care

    Clinical Educator-Dialysis RN

    1 week ago

    Fresenius Medical Care Spokane, United States Full time

    PURPOSE AND SCOPE: · Supports the training and education of employees based in company facilities and programs within an assigned geographical area. Delivers standardized, competency based, training and development programs including new employee orientation, preceptor training, ...

  • Fresenius Medical Care

    Registered Dietitian

    1 week ago

    Fresenius Medical Care Spokane, United States Part time

    PURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...

  • Fresenius Medical Care

    Lead Charge Nurse

    1 week ago

    Fresenius Medical Care Spokane, United States Full time

    PURPOSE AND SCOPE: · Supports FMCNA's mission,vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including followingall regulatory and FMS policy requirements. Functions as the hemodialysis team leader in the provisionof chronic hemodia ...

  • PMC Global, Inc

    Human Resources Manager/investigator

    4 days ago

    PMC Global, Inc Sun Valley, United States

    **Job Summary: This is Not A Remote or Hybrid Position**: · **_ Duties/Responsibilities:_** · - Support Corporate HR Management in the communication of HR policies, procedures, programs and employment laws. · - Conduct/convene investigations of employee complaints or when concern ...

  • Northern Quest Resort & Casino

    Front Desk Supervisor

    2 weeks ago

    Northern Quest Resort & Casino Airway Heights, United States

    Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and t ...

  • Spokane Tribe Casino

    Hotel Front Desk Agent

    1 week ago

    Spokane Tribe Casino Airway Heights, United States

    POSITION SUMMARY · Provides hospitality in a friendly manner in accordance with SRTC Guest Service Standards. Greets and assists each guest in a friendly and courteous manner when processing registrations and check-outs, as well as providing information and directions to guests ...

  • Kalispel Tribe of Indians

    Front Desk Supervisor

    1 week ago

    Kalispel Tribe of Indians Airway Heights, United States

    Job Description · Job Description · Hiring Preference: · The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to giv ...

  • Spokane Tribe Casino

    Hotel Night Audit

    2 weeks ago

    Spokane Tribe Casino Airway Heights, United States

    POSITION SUMMARY · Responsible for following proper audit procedures to balance the hotel's daily revenue and expense transactions. Performs front desk agent duties and resolves guest issues. · ESSENTIAL DUTIES AND RESPONSIBILITIES · The following statements are intended as gener ...

  • Kalispel Tribe of Indians - KTEA

    Front Desk Supervisor

    1 week ago

    Kalispel Tribe of Indians - KTEA Airway Heights, United States

    Job Description · Job DescriptionHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give prefer ...

  • Northern Quest Resort & Casino

    Reservation Agent

    2 weeks ago

    Northern Quest Resort & Casino Airway Heights, United States

    Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and t ...

  • Spokane Tribe Resort & Casino

    Hotel Call Center Representative

    2 weeks ago

    Spokane Tribe Resort & Casino Airway Heights, United States

    POSITION SUMMARY · Responsible for answering phones, making reservations, and providing property or similar information in a courteous manner, directing individuals to the correct department/individual, and answering any property information questions. · ESSENTIAL DUTIES AND RESP ...

  • Northern Quest Resort & Casino

    Reservation/PBX Supervisor

    1 week ago

    Northern Quest Resort & Casino Airway Heights, United States

    Job DescriptionEnsures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures. · Responsible for maintaining a good attendance record. · Ensure control/protection of company assets. · Supervises PBX Operat ...

  • Northern Quest

    Front Desk Agent

    1 week ago

    Northern Quest Airway Heights, United States

    Job Description · * Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures. · * Provide anticipatory service in a thoughtful and intuitive way. · * Exhibit a genuine sense of interest and concern for ...

  • Northern Quest Resort & Casino

    Outdoor Summer Concert VIP Host/Hostess

    2 weeks ago

    Northern Quest Resort & Casino Airway Heights, United States

    All Team Members receive $1 off per gallon of gas at the Kalispel Tribe's Chevron Stations. Please ask for details. · Summary of Functions · VIP hostess is responsible for ensuring guests have a positive experience at an event. Serve as VIP host in Coors Light Landing on night o ...

  • Yoke's Fresh Market

    Pharmacy Intern

    2 days ago

    Yoke's Fresh Market Airway Heights, United States

    Wage Range: $18.75, $19.75, or $ based on education level · Benefits:Employee Stock Ownership Plan (ESOP) - 100% Company paid · DailyPay - Employee's option to work and get paid today · 401K - Company matching up to 4% (if elected) · Medical, Dental, Vision, Life Insurance (no de ...

  • Kalispel Tribe of Indians - KTEA

    Hotel Concierge

    1 week ago

    Kalispel Tribe of Indians - KTEA Airway Heights, United States

    Job Description · Job DescriptionHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give prefer ...

  • Sandbox Testing Account

    A1-Front of House Engineer

    2 weeks ago

    Sandbox Testing Account Airway Heights, United States

    Job Description · Job DescriptionJob Summary: · Responsible for ensuring the success of live events by performing the technical aspects related to live event audio. The FOH Engineer is responsible for managing all sound equipment and sound engineering of the show; Oversees the se ...