- Audit, balance, post, and report on front desk, rooms, and all food and beverage/retail outlets' cash and credit operations and, if required, reset all POS to ensure accurate, timely function and optimal operations management.
- Provide Hotel Management with a clear picture of hotel performance using the data gathered.
- Run the night audit final, after ensuring all revenue is in balance.
- Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
- Process all payment types such as room charges, cash, checks, debit, and credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Balance and drop receipts according to Accounting specifications.
- While acting as a Front Desk Agent, ensure accurate transactions such as: registering hotel guests and assigning rooms, guests and player account maintenance, signing up new members, coupon redemption, awarding comps, and describing benefits of membership to qualified members.
- Greet all guests and determine how to best assist them.
- Issue room keys to guests at check-in.
- Promote promotions and casino events.
- Respond to all guest inquiries. Provide guest satisfaction through assistance, direction, and information.
- Resolve complaints to ensure guest satisfaction.
- Perform all other duties as assigned.
- Communicate effectively with all levels of team members, guests, and outside contacts.
- Work effectively in a fast-paced environment.
- Move around all work areas effectively and efficiently.
- Execute effectively all instructions given in written, oral or graphic form.
- Identify problems and propose and execute solutions.
- Work periodically under conditions of extreme urgency (creating higher levels of job stress).
- Work independently and use good judgment.
- Demonstrate strong mathematical acumen.
- High school diploma or (GED) preferred.
- Two (2) years accounting experience in a hotel environment.
- Excellent guest service skills.
- Cash handling experience
- Proficient with Microsoft Office Suite and related software including LMS.
- Excellent time management and organizational skills.
- Detail oriented.
- Critical thinking and ability to maintain strict confidentiality.
- Excellent written and verbal communication skills. Read, write and speak English fluently.
- Schedule flexibility must be willing and able to work all shifts, nights, overnights, weekends and holidays.
- Employment is contingent on receiving and maintaining adequate licensing, including any required gaming license.
- Attend required training sessions offered by the Spokane Tribe Casino.
- Perform the duties described in compliance with local laws and regulations.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino.
- Take the necessary steps to ensure minors are not encouraged or permitted to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco products.
- Refer to the Internal Control System and Policy Manuals for guidance.
- Take the appropriate steps to report exceptions, fraud, acts of wrongdoing, and potential violations of regulations or internal controls to the appropriate levels of management.
- Uphold high standards of ethical behavior and uphold a high level of confidentiality.
- Demonstrate an understanding of the impacts of problem gambling and have knowledge of the Casino's programs to address problem gambling.
-
Night Audit
6 days ago
My Place Hotels Spokane, United StatesJob Description · Job DescriptionMy Place Hotel is looking for motivated employee to become part of our night audit team Responsibilities include all aspects of guest accommodations including: · Reservations and reports. · Positive, friendly, guest-focused attitude. · Informing g ...
-
Night Audit
1 week ago
My Place Hotels Greenacres, United StatesMy Place Hotel is looking for motivated employee to become part of our night audit team Responsibilities include all aspects of guest accommodations including: · Reservations and reports. · Positive, friendly, guest-focused attitude. · Informing guests of hotel feature and ame ...
-
Field Risk Specialist
5 days ago
DataScan Airway Heights, United StatesOffering $10K Sign On Bonus Position: Field Risk Specialist - This is a Field Based Position so you will not be assigned to a local office. Candidates must be located in Spokane, WA. About DataScan: Headquartered in Alpharetta, Georgia, DataScan stands at the forefront of deliver ...
-
front desk/reservation manager
1 week ago
Northern Quest Airway Heights, WA, United StatesHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and t ...
-
A/R & Credit Specialist
1 week ago
Northern Quest Resort & Casino Airway Heights, United StatesHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and t ...
-
Front Desk Supervisor
5 days ago
Northern Quest Resort & Casino Airway Heights, United StatesHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and t ...
-
Tribal Gaming Agent
2 days ago
Kalispel Tribe of Indians - KTG Airway Heights, United StatesJob Description · Job DescriptionHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give prefer ...
-
Front Desk Supervisor
2 days ago
Kalispel Tribe of Indians - KTEA Airway Heights, United StatesJob Description · Job DescriptionHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give prefer ...
-
Night Auditor
1 week ago
Davidson Hospitality Group Spokane, United StatesPerform front desk duties such as guest check-ins and check-outs during the night shift. Process guest payments and maintain accurate records. Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies. Assist guests Night Auditor, Hotel, Auditor, ...
-
Night Auditor
1 week ago
Davidson Hospitality Group Spokane, United StatesDavidson Hospitality Group [Front Desk Agent / Reservations Agent] As a Night Auditor at Davidson Hospitality Group, you'll: Perform front desk duties such as guest check-ins and check-outs during the night shift; Process guest payments and maintain accurate records; Conduct nigh ...
-
Field Risk Specialist
1 day ago
Datascan Technologies, LLC Spokane, United StatesJob Description · Job DescriptionOffering $10K Sign On Bonus Position: Field Risk Specialist - This is a Field Based Position so you will not be assigned to a local office. Candidates must be located in Spokane, WA. · About DataScan:Headquartered in Alpharetta, Georgia, DataSca ...
-
Field Risk Specialist
1 day ago
Datascan Technologies, LLC Spokane, United StatesJob Description · Job DescriptionOffering $10K Sign On Bonus Position: Field Risk Specialist - This is a Field Based Position so you will not be assigned to a local office. Candidates must be located in Spokane, WA. · About DataScan:Headquartered in Alpharetta, Georgia, DataSca ...
-
Field Risk Specialist
2 days ago
Datascan Technologies, LLC Spokane, WA, US, United StatesOffering $10K Sign On Bonus Position: Field Risk Specialist - This is a Field Based Position so you will not be assigned to a local office. Candidates must be located in Spokane, WA. · About DataScan:Headquartered in Alpharetta, Georgia, DataScan stands at the forefront of deli ...
-
Field Risk Specialist
1 week ago
DataScan Spokane, United StatesOffering $10K Sign On Bonus Position: Field Risk Specialist - This is a Field Based Position so you will not be assigned to a local office. Candidates must be located in Spokane, WA. About DataScan: Headquartered in Alpharetta, Georgia, DataScan stands at the forefront of deliver ...
-
Customer Service Representative/Teller
5 days ago
Wheatland Bank Spokane, United StatesAbout The Role Our growing financial institution is seeking a Customer Service Representative/Teller to be an integral part of our team. The successful candidate will be friendly, enthusiastic, knowledgeable CSR/Teller with strong customer service skills. The Floating CSR/Teller ...
-
Field Risk Specialist
2 days ago
Datascan Technologies, LLC Spokane, United StatesOffering $10K Sign On Bonus Position: Field Risk Specialist - This is a Field Based Position so you will not be assigned to a local office. Candidates must be located in Spokane, WA. · About DataScan:Headquartered in Alpharetta, Georgia, DataScan stands at the forefront of deli ...
-
Technology Risk Analyst
1 week ago
Datascan Technologies, LLC Spokane, WA, United States Full timeOffering $10K Sign On Bonus · Position: Field Risk Specialist - This is a Field Based Position so you will not be assigned to a local office. Candidates must be located in Spokane, WA. · About DataScan: · Headquartered in Alpharetta, Georgia, DataScan stands at the forefront o ...
-
Maintenance Technician II
2 weeks ago
Genesis Corp./New Journey AI LLC Spokane, United StatesNew Journey, a Genesis10 company, is seeking a Maintenance Technician 2 resource for a Direct Hire position with our client in Spokane, WA. · This position is responsible for Electrical and Mechanical tasks on automated packaging and distribution equipment utilizing working know ...
-
Business Office Associate
4 days ago
CarMax Spokane Valley, United States Part time6040 - Spokane E Sprague Ave, Spokane Valley, Washington, 99212 · CarMax, the way your career should be · Provide an iconic customer experience - Summary: · Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer s ...
-
Supervisor I-II, Manufacturing
1 week ago
Jubilant Pharma Limited Spokane, United StatesJubilant HollisterStier LLC, a well-established member of the business community in Spokane, Washington, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. The Allergy business is a worldwide leader in the manufacture of allergen ...
Hotel Night Audit - Airway Heights, United States - Spokane Tribe Casino
Description
POSITION SUMMARY
Responsible for following proper audit procedures to balance the hotel's daily revenue and expense transactions. Performs front desk agent duties and resolves guest issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.
SUPERVISORY RESPONSIBILITIES
Indirectly may supervise Front Desk Agents, Guest Service, Retail and Housekeeping staff.
GENERAL CONDITIONS
Must have ability to:
JOB QUALIFICATIONS
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each team members has the following responsibilities related to compliance with laws and regulations:
WORK ENVIRONMENT and PHYSICAL REQUIREMENTS
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
While performing the duties of this job the noise level in the work environment is usually moderate to loud.
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the team member is regularly required to talk or hear. The team member is regularly required to stand or walk for long periods of time. The team member is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The team member is frequently required to lift and carry up to 55 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.