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DuBois

    Client Service Supervisor - Du Bois, United States - Aveanna

    Aveanna
    Aveanna Du Bois, United States

    2 weeks ago

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    Description
    Client Service Supervisor

    ApplyRefer a FriendBack

    Job Details


    Requisition #:
    193794


    Location:
    Du Bois, PA 15801


    Category:
    Client Services


    Salary:
    Starting at $40,000 per year

    Position Details

    Position Overview


    The Client Services Supervisor is primarily responsible for management of the recruitment, hiring, staffing and scheduling of caregivers that meet the patient's needs.

    Responsible for collaborating with the clinical team, operations and executive leadership in performance management of the field staff.

    Essential Job Functions

    Maintains a current awareness of the abilities and limitations of each field/external staff member.

    Demonstrates a thorough knowledge and adherence to company policies and procedures.

    Maintains an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.

    Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.

    Demonstrates an active and positive role in evaluating staff performance

    Maintains an excellent rapport with patients and caregivers and effectively promotes harmonious interpersonal relationships.

    Assist in provision of orientation and training for new staff members.

    Coordinates staffing needs according to branch location guidelines

    Manage and maintain staffing schedule according to branch location guidelines

    Coordinate orientation and training scheduling

    Coordinate work schedules by allocating employees in shifts and positions

    Coordinate shift back-fill activities in the event of caregiver tardiness or absences

    Be primary point of contact with patient family regarding staffing schedules

    Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates.

    Requirements

    High school diploma or GED

    Must be able to work after hours on-call schedule

    Proficient Microsoft Office skills

    Proficient typing skills

    Preferences

    Bachelor's Degree

    Six (6) months previous agency staffing or recruiting experience

    One (1) year previous office work experience a plus

    Healthcare experience a plus

    Bilingual a plus

    Other Skills/Abilities

    Must be able to adhere to confidentiality standards and professional boundaries at all times

    Ability to remain calm and professional in stressful situations

    Ability to multi-task

    Attention to detail

    Time Management

    Effective problem-solving and conflict resolution skills

    Excellent organization and communication skills

    Quick-thinking and astute decision making skills

    Physical Demands

    Must be able to speak, write, read and understand English

    Occasional lifting, carrying, pushing and pulling of 25 pounds

    Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

    Ability to climb stairs

    Must have visual and hearing acuity

    Environment

    Performs duties in an office environment with occasional field visits during agency operating hours

    Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

    Other Duties


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice.

    Vaccination Requirements


    As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.


    As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

    Notice for Job Applicants Residing in California )

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