- Managing IT budget for systems and prioritizing funds based on primary department goals
- Monitoring the productivity and performance levels of IT employees and conducting performance reviews
- Maintaining collaborative relationships with other department heads to determine their technology needs
- Delegating repair and installation requests to the Junior System Administrator
- Provide regular status updates to stakeholders including department heads and leadership team
- Creating and monitoring long-term schedules to determine when to update company computer systems and cybersecurity measures
- Researching new business technologies and IT software to strengthen the organization's computer systems
- Creating surveys to gauge company employee IT needs and questions
- Drafting informational documents to help company employees troubleshoot standard computer problems and navigate new programs
- Assisting IT employees with complex installations or repairs
- Implementing new software programs and computer technologies that support organizational goals and objectives
- Mentor and coach new team members and junior level staff
- Provide emergency or critical maintenance completed within approved time period
- Recognize opportunities to improve process efficiencies and implement them in a cost-effective manner
- Leadership to drive the department and company in adopting new technologies in a cost-effective manner
- Visionary and focus on long term goals with execution strength
- Strong negotiation skills
- Strong problem-solving skills
- Strong interpersonal and written communication
- Tasks delegation and collaboration with Junior System Administrator
- Effective in communicating Present complex technical solutions to various levels of internal stakeholders (with and without technical background)
- Project management spanning multiple offices/locations at the same time
- Ability to manager Microsoft Windows Servers, Firewalls, and other network equipment
- Strong understanding of Microsoft AD and other critical server roles in an enterprise
- Experience with Microsoft Azure AD and migration from on-premises to cloud-based AD
- Experience with Microsoft InTune and configuration of cellphones and workstations
- Experience with large scale deployment of workstations (imaging)
- Bachelor's or master's degree in an IT field
- Tech certifications such as: CompTIA (A+, Net+, Sec+), Microsoft certified sys admin, ITIL
- 3-5 years professional experience
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IT Systems Manager
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