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    Client Service Associate - Winston-Salem, United States - Arthur Alley

    Arthur Alley
    Arthur Alley Winston-Salem, United States

    3 weeks ago

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    Description
    Client Services Associate (Part-Time, Long-Term Contract Position)

    About Arthur Alley
    Arthur Alley is a philanthropic consulting firm specializing in fundraising and mission development. Our purpose is to empower our clients to make a better world for all. We believe that when mission and philanthropy spark, anything is possible

    The Position
    The client service associate is a proactive team player who supports our clients and the consultants who lead the various fundraising/mission development projects and business development. The client service associate is detail-oriented, a quick learner, and a problem-solver.

    The ideal candidate has experience in the non-profit sector, loves to get things done, and relentlessly delivers prompt, accurate, and exceptional client service.

    Responsibilities
    • Manage calendars, timelines, and schedules related to client and partner projects.
    • Coordinate and fulfill project administration with the client and consultant including data entry, acknowledgments, reports, agendas, memos, assignment lists, appointments, etc.
    • Ensure all project activity is recorded and maintain timely follow-up.
    • Assist with gathering, analysis, and presentation of primary and secondary research.
    • Prepare, proofread, format, and edit various documents as requested by Client Service Manager.
    • Manage virtual office operations (business cards, conference materials, print jobs, software licenses, contracts, etc.).
    Qualifications
    • Two or more years of client service, ideally with experience in the non-profit sector.
    • Comfortable working independently as well as in a team environment; flexibility and adaptability are a must.
    • A deadline-driven individual who can balance multiple projects, timelines, and client expectations with a "can-do" approach.
    • Maintain a calm, confident, professional presence.
    • Emotional intelligence to engage and win the confidence of a wide range of stakeholders in a variety of client cultures.
    • Ability to listen actively.
    • Excellent written and verbal communication skills.
    • Capability to effectively present project-related information to internal and external stakeholders.
    Most of our clients are faith-based. Comfort working closely with these types of organizations is required.

    This role reports to the Client Service Manager.

    Technical Skills Required:
    • Hubspot or similar CRM platforms
    • Office 365 (Word/Excel/PowerPoint/Teams/SharePoint)
    • Zoom
    • Social Media Platforms

    Compensation, Hours and More:

    • This is a remote position.
    • Must be located in the United States.
    • Personal computer is needed.
    • This long term, contract role is 12-14 hours/week.
    • Compensation is $22-$25/hour with the goal of moving to a retainer after 3 months and potentially increasing to 15-20 hours a week in 6 months.
    • Expert command of the English language is a must.
    • While many of the CSA's responsibilities can be done at any time/day, some workday availability is a must. At a minimum, the right candidate will be available for at least two two-hour blocks of availability during regular Monday-Friday 9 am – 5 pm EST business hours each week.
    Applications will be reviewed on a rolling basis and will close on May 31.
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