Evv/scheduling Coordinator - Philadelphia, United States - Attentive Care Service Agency

Attentive Care Service Agency

Verified Company

Philadelphia, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary**As a Home Care Coordinator, you will play a crucial role in ensuring the smooth delivery of home care services to our clients. You will be responsible for coordinating and scheduling caregiver assignments, managing client care plans, and providing exceptional customer service to clients and their families. Your attention to detail, strong communication skills, and ability to prioritize tasks will contribute to the overall success of our home care operations.

Qualifications

Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Excellent interpersonal and communication skills, with the ability to build rapport with clients, their families, and caregivers.
Compassionate and empathetic nature, with a genuine commitment to providing highquality care to clients.
Detailoriented mindset with strong problemsolving abilities.
Ability to work collaboratively in a team environment and independently with mínimal supervision.
Flexibility to adapt to changing client needs and work schedules.
Proven experience in a healthcare or home care coordination role preferred. Onsite job training will be provided as needed.
MUST HAVE EXPERIENCE USING HHA EXCHANGE

Responsibilities

Continuously monitor and update caregiver schedules to accommodate changes in client care plans or caregiver availability.
Maintain open lines of communication with caregivers to provide guidance, support, and address any scheduling or clientrelated issues.
Conduct thorough assessments of client needs, preferences, and care requirements in collaboration with clients, their families, and healthcare professionals.
Develop and implement personalized care plans for each client, ensuring that all care activities are documented accurately and consistently.
Regularly review and update client care plans based on changes in health conditions, preferences, or other factors.
Monitor the quality of care provided, conducting regular checkins with clients and caregivers to ensure client satisfaction and address any concerns.
Serve as the main point of contact for clients, their families, and caregivers, providing exceptional customer service and promptly addressing inquiries or concerns.
Maintain regular communication with clients and their families to provide updates, address changes in care needs, and foster positive relationships.
Collaborate with the billing department to ensure accurate and timely invoicing for services rendered.

Salary