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    Helpdesk/ Desktop Technician - Seattle, United States - 24 Seven Talent

    24 Seven Talent
    24 Seven Talent Seattle, United States

    3 weeks ago

    24 Seven Talent background
    Description

    Help Desk/Desktop Technician (Seattle, WA)

    Make sure to apply with all the requested information, as laid out in the job overview below.

    Our Client: A well known partner and global solutions firm with an 87 year legacy that is headquartered in Seattle, WA

    Duration: 6 months (potential to extend or convert)

    Pay: $36-$40/hr (DOE)

    Onsite in Seattle, WA

    Full Time Hours

    Our client is looking for a contract Help Desk/Desktop Technician to work along side their end-user Workplace Technology team supporting multiple projects including:

    • Laptop – Swapping associate laptops for a new Dell laptop.
    • Lease Return – Scrubbing old laptops; preparing them for the lease return back to Dell.
    • Asset Management – Assisting team members in capturing the inventory of desktop laptops, monitors, etc. while building a process for ongoing asset management of desktop hardware.
    • Documenting the asset management process for key vendor products i.e. Adobe, Apple/AT&T, Dell, and Microsoft.

    Your Core Responsibilities:

    • Set up all new hardware and software and train new users.
    • Maintain system documentation and inventory.
    • Install, configure, test, maintain, monitor and troubleshoot end-user workstations, related hardware and software. Ensure all physical desktop connections (i.e. Ethernet jacks, telephone ports, connections between PC's and peripherals, etc.) are in proper working order.
    • Support the onboarding and offboarding processes including client-based equipment provisioning and creating and managing user accounts & permissions.
    • Organizes, and execute the equipment lease returns process.
    • Other duties as assigned.

    Who You Are:

    • 3+ years of experience implementation/managing desktop in a Microsoft Windows environment, imaging, patching, software deployment and related technologies.
    • Experience installing software, patches, updates on Desktops and Laptops.
    • Experience with Windows, OS X, iOS, and Android operating systems.
    • Ability to communicate effectively/consistently and develop respectable working relationships with other coworkers, Service Owners, and Executive Staff is essential.
    • Customer oriented, a positive, team-oriented attitude, flexibility, and understanding of the business issues driving the need for information technology.
    • Excellent verbal and written communication skills.
    • Strong organizational skills including the ability to set shifting priorities and meet deadlines/adaptability/flexibility.
    • Ability to be a team player and consistently promote the value of the services provided by the support team.
    • DOSD - Dell Online Search Dispatch certification desired.
    • MS Office Suite Software
    • Knowledge of Windows OS Registry
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