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    Customer Support Engineer - Chantilly, United States - Bright Vision Technologies

    Bright Vision Technologies
    Bright Vision Technologies Chantilly, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionBright Vision Technologies is currently offering an immediate opportunity for the position of Customer Support Engineer at our Chantilly, Virginia location.
    Interested candidates are encouraged to apply promptly. For immediate consideration, kindly submit your resume directly to or contact us via phone at .

    Customer Support Engineer
    Location: Chantilly, Virginia
    Shift: This position offers a flexible 12-hour, rotating shift schedule.
    Ability and willingness to work the schedule, overnight Panama shift schedule (6PM - 6AM) to include weekends.
    Note: The candidate should possess permanent work authorization and be able to work for any employer without requiring sponsorship now or in the future. Third-party candidates are not qualified for this position.

    ***This job requires active TS/SCI clearance. Please apply only if you have an active TS/SCI clearance. ***

    Primary Responsibilities:
    • Respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
    • Analyse Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
    • Monitor system performance and take corrective actions as required
    • Investigate and resolve user application access issues.
    • Resolve name change issues by updating system directory/LDAP (OUD) with appropriate attribute changes from customer database.
    • Document incidents, workaround, root cause analysis, and corrective actions
    • Perform system checkouts and testing of system upgrades and patches in the operational environments
    • Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centres.
    • Independently represent the program in supporting consumer or mission partner maintenance activities
    • Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
    • Review and report meaningful metrics
    • Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.

    Core Qualifications:
    • BS and 4-8 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree
    • Experience with the operations of IT help desk (all tiers)
    • Strong Linux/UNIX command line experience
    • Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
    • Ability to quickly learn new software and IT concepts
    • Strong problem solving and decision-making skills
    • Ability to work autonomously as well as an integral member of a team

    At Bright Vision Technologies, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.

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