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    Learning and Development Trainer - Irving, United States - Moxie Pest Control

    Moxie Pest Control
    Moxie Pest Control Irving, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Play Your Part In Our Team Succeeding

    As a Moxie Pest Control trainer, you will play a critical role in implementing and managing comprehensive training programs to enhance the skills and knowledge of our contact center agents. You will deliver high-quality training initiatives that align with our business objectives and ensure that all employees are competent experts. The ideal candidate is a strategic thinker with exceptional facilitation abilities, a development and training background, experience with learning management systems, and a passion for developing and empowering teams.

    Responsibilities:

    • Confers with management and team leads to gain knowledge of work situations requiring training.
    • Conducts training per Orientation schedule.
    • Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.
    • Tests trainees to measure progress and to evaluate the effectiveness of training.
    • Reports on the progress of employees under guidance during training periods.
    • Assists employees with problems concerning "how to" perform specific tasks related to their positions.
    • Maintaining reports to monitor individual training growth and identify lack of progression.
    • Conducts role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
    • Rotates training between new hire training, ongoing daily training and workshops, and other specialized training for the company
    • Uses graphic design software to create learning materials
    • Assists in administering our learning management system
    • Works with the Contact Center to ensure all employees are competent experts
    • Other responsibilities as assigned

    Qualifications:

    • Work experience as a Customer Service Trainer or similar role
    • Experience in sales or customer service positions is a plus
    • Knowledge of Learning Management Software (LMS)
    • Familiarity with interactive learning activities
    • Excellent communication and presentation skills
    • High School or equivalent education
    • Additional certification in training is a plus
    • Project Management skills

    About Us

    Moxie Pest Control is the fastest-growing pest control company in the industry. We've been in business for 20 yrs but still, move like a start-up. We are looking to grow our team to meet the demands of a growing company doubling its sales year-over-year.

    Moxie Pest Control is named for the drive and enthusiasm embraced by our team Our mission is to improve the quality of life for our customers, team, and community.

    We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

    We're more than just a pest control company

    What We Live By

    Do The Right Thing

    We believe in striving to do the right thing because we genuinely care about our customers

    Be Nice

    We think kindness is contagious, and we believe small gestures can have a big impact.

    Be The Solution

    It's an understatement to say we take pride in our work. We live by the motto: "If a thing is worth doing, it's worth doing well."

    Keep Improving

    Because we care about helping our customers, we take our job knowledge seriously.

    Company Perks

    At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

    • 2021 & 2022 & 2024: Great Places To Work and Top Places to Work
    • Awards & Recognition
    • Monthly Company Events
    • Quarterly Service Projects
    • Paid Time Off

    AAP / EEO Statement

    Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

    Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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